Lamika Garris
Washingon,DC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Education & Security Alarm industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Surveillance Supervisor
DC Soccer LLC
08.2022 - Current
- Established a strong rapport with other departments across the organization.
- Coordinated response efforts during emergency situations, liaising with internal security teams or first responders as needed to maintain safety and order throughout casino property.
- Enhanced data storage capabilities through efficient organization, archiving, and retrieval methods for both digital recordings and written logs associated with daily tasks or specific cases/events under investigation.
- Minimized risk of theft or fraud through diligent monitoring of gaming floor activities and transactions.
Video Surveillance Operator Shift Lead
Mobile Video Guard
09.2020 - 08.2022
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance by consistently monitoring operations and reporting any discrepancies observed.
- Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
Customer Care Operator
Kastle Systems
12.2018 - 09.2020
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Met all customer call guidelines including service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Nanny Share
Carhart/Clay
04.2016 - 11.2018
- Provided developmentally appropriate activities for children.
- Offered positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
- Promoted language development skills through reading and storytelling.
- Drove children to various types of activities, including dance, music and story time at library to maintain extracurricular routines.
Lead Teacher
Bright Horizons Foundation For Children
11.2013 - 03.2016
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Maintained patience and level-headedness in diverse situations to continuously support student development and personal growth.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Education
High School Diploma -
Anacostia High School
Washington, DC5 2004
No Degree - Early Childhood Education
Ashworth College
Norcross, GASkills
- Multi-line phone talent
- Recordkeeping strengths
- Professional telephone demeanor
- Report preparation
- Policy enforcement
- Access control management
- Emergency preparedness
- Video surveillance expertise
Education
Norcross, GA,Washington, DC
Timeline
Surveillance Supervisor
DC Soccer LLC
08.2022 - Current
Video Surveillance Operator Shift Lead
Mobile Video Guard
09.2020 - 08.2022
Customer Care Operator
Kastle Systems
12.2018 - 09.2020
Nanny Share
Carhart/Clay
04.2016 - 11.2018
Lead Teacher
Bright Horizons Foundation For Children
11.2013 - 03.2016
High School Diploma -
Anacostia High School
No Degree - Early Childhood Education
Ashworth College
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