Connor Gibson
Muncie,In
Summary
Well-organized Clinical Secretary and Monitor Technician offering 4 years of healthcare experience. Smoothly evaluate patients and their heart rhythm using diverse tests and routine procedures. Good prioritization, documentation and records management abilities. With the goal of becoming a Registered Nurse.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Clinical Secretary Monitor Technician
IU Health Ball Memorial Hospital
03.2023 - Current
- Monitored patient cardiac rhythms, identifying abnormalities for immediate clinical intervention.
- Assisted medical staff in identifying atypical heart patterns, contributing to early intervention efforts.
- Provided excellent service to patients and colleagues, demonstrating exceptional interpersonal skills.
- Entered patient data into Electronic Medical Records system accurately and efficiently.
- Facilitated communication between patients, families, and healthcare providers on test results and treatment plans to enhance understanding and satisfaction.
- Served as liaison between physicians’ offices and hospitals for coordinating patient referrals.
- Prepared medical records for patient visits and maintained organized filing systems to ensure quick access to critical information.
- Provided excellent customer service to patients and colleagues, demonstrating exceptional interpersonal skills.
- Compiled and verified data from laboratory results and medical histories to ensure accuracy and reliability of patient information.
- Answered phone calls and messages for Intensivists, Cardiac Surgeons and Nocturnist for a Cardiac Intensive Care Unit, scheduling appointments, and handling patient inquiries.
Agent Services Representative
EyeMed
03.2022 - 11.2022
- Verified customer and patient information according to HIPAA guidelines.
- Provided accurate information to customers regarding products and services offered.
- Assisted customers with account inquiries and resolved issues promptly, demonstrating strong customer service skills.
- Resolved escalated inquiries within agreed upon timelines while maintaining an empathetic approach.
- Maintained detailed records of customer interactions, transactions, and feedback for continuous improvement.
- Monitored incoming emails and calls from clients ensuring timely response was provided.
- Analyzed customer feedback data to identify trends in order processing problems or areas for improvement.
Education
GED -
Central Nine
GreenwoodAssociate of Arts - Cyber Forensics
Saint Leo University
TampaSkills
- Cardiac monitoring
- Electronic Health Records
- Clinical Assistance
- Clinical Documentation
- Medical Records Verification
- Patient Appointment Coordination
- Medical Terminology
- Critical Thinking
- Flexibility
- Patient Confidentiality
Certification
Cardiac Dynamics Certification , CDC
Cardiac Advanced Life Support , CALS
Basic Life Support , BLS
Timeline
Clinical Secretary Monitor Technician
IU Health Ball Memorial Hospital
03.2023 - Current
Agent Services Representative
EyeMed
03.2022 - 11.2022
Associate of Arts - Cyber Forensics
Saint Leo University
GED -
Central Nine
Personal Information
Title: CLINICAL SECRETARY MONITOR TECH