Connor Hackett
Brick,NJ
Summary
Ambitious college student with a solid background in customer service and security operations. Demonstrated proficiency as a Customer Service Associate at Wawa, delivering exceptional service and support to many customers. Proven ability to handle high-pressure situations with tact and efficiency. Skilled in conflict resolution and maintaining a positive customer experience. Transitioned into a Security Guard role, effectively ensuring the safety and security of premises through keen observation and proactive measures. Possess strong communication skills and a commitment to upholding standards of safety and service excellence. A dedicated team player with a track record of reliability and professionalism in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security
Jenkinsons Pavilion
05.2024 - Current
- Ensure the safety of 1000+ patrons within the premises
- Coordinate with other security members to ensure all is well
- Remove any potential threats to the safety of the club and its people
- Also involves labor of moving chairs, tables, and objects to ensure a safe environment for patrons.
Customer Service Associate
Wawa
09.2022 - 08.2023
- Worked any station of the store: deli, coffee/hot snacks, specialty beverages, register, stock, diligently.
- Helped hundreds of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Washed dishes in times of need, stocked shelves in the storefront or in the back fridges.
Education
Bachelor of Arts - Finance
High Point University
High Point, NC05.2027
High School Diploma -
Brick Township Memorial High School
Brick, NJ06.2023
Skills
- Microsoft Excel
- Customer Service
- Critical Thinking
- Time Management
- Organization
- Teamwork
- Problem Solving
- Leadership
Certification
Microsoft Office Specialist: Excel Associate (Office 2019)- Issued December 2023
Additional Information
American Legion Jersey Boys State
High School- Grade 11
- Selected by guidance counselor, 5 other delegates from the school
- 650 NJ delegates, week-long government/leadership camp at Rider University
- Appointed to city Chief Health Officer and county Welfare Board
- Earned college credits
Timeline
Security
Jenkinsons Pavilion
05.2024 - Current
Customer Service Associate
Wawa
09.2022 - 08.2023
Bachelor of Arts - Finance
High Point University
High School Diploma -
Brick Township Memorial High School
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