Java
Connor Howard
Server
Bristow,VA
Summary
Dependable employee successfully providing fast, high-quality customer service to guests in high-intensity settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. A multitude of five-star reviews, some of which stating: "Very attentive", "Handled our table and his other tables with the skill, maturity and poise of someone who has been doing the job longer than he has been alive", and "Impressed with what I observed in Connor's work ethic".
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Closing Server
Outback Steakhouse
Gainesville, VA
08.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Utility Clerk
BJ's Wholesale
Gainesville, VA
01.2021 - 08.2021
- Prepared and processed service forms to start and stop utility services.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Removed broken and unserviceable carts from inventory for repair.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Consistently lifted materials weighing as much as 50 pounds.
Education
Associate of Science - Computer Science
Northern Virginia Community College
Annandale, VA 09.2021 - Current
Skills
Guest relations management
Software automation
Usability principles
Conceptual understanding
Application design
Heavy lifting
Sales expertise
Customer satisfaction
Software
Interests
Muay Thai, Weightlifting, Snowboarding, Books, Movies
Timeline
Associate of Science - Computer Science
Northern Virginia Community College
09.2021 - Current
Closing Server
Outback Steakhouse
08.2021 - Current
Utility Clerk
BJ's Wholesale
01.2021 - 08.2021