Connor Jackson
Denver,CO
Summary
Passionate and loyal Service Executive with a proven track record of effectively managing Season Ticket Members while actively taking on the leadership role of the department. Excellent communication and problem-solving skills for providing Members with best possible service.
Overview
11
11
years of professional experience
Work History
Senior Membership Services Executive
Denver Nuggets
02.2015 - Current
- Service 460+ new and existing Season Ticket Member accounts worth over $5.3M
- Work personally alongside the Director and Manager of Membership Services to discuss and implement future strategy of Season Ticket Member engagement
- Create, execute, analyze and revamp the Season Ticket Member benefit platform through data collection models such as CRM and Typeform
- Coordinate, manage, and host year-round events to further enhance relationships with Season Ticket Members and member benefits
- Adopted both auto-renewal and online relocation models for the Denver Nuggets
- Continuously meet and surpass sales goals through season, premium, partial, group packages: Lead the Service Department in New Revenue for the 2023-24 Season ($266,527)
- Contributed in selling out all Full Season Tickets heading into the 2023-24 Season
- Continuously meet and exceed NBA renewal standards: >90% Renewal Rate since the 2018-19 Season
- Presented with the 2017-18 Service Employee of the Year Award
- Contributed in the expansion of the arena’s premium space via upgrades into the new, courtside Club Lexus Remodel Project for the 2015-16 Season
Inside Sales Representative
Colorado Avalanche
08.2014 - 02.2015
- Maintained personal relationships with clients via phone calls and seat visits while also working Season Ticket Member events
- Averaged 80 cold calls per day
- Managed both business-to-business and business-to-consumer transactions
- Personally generated over $35k in ticket revenue
- Lead generation through social media platforms, referrals, and self-networking
- Promoted to a full-time position within six months
Internship Student
Marketing Research
06.2012 - 07.2012
- Conducted research to provide the organization alternative suggestions for accomplishing the objective of increased season ticket sales
- Worked directly with the Colorado Rapids Ticket Sales and Service Department
- Emphasized the importance of social media efforts, study abroad programs, essential website characteristics, and ticket package customization
Education
Bachelor of Science - Marketing
University of Colorado At Boulder
Boulder, CO05.2014
Skills
- Microsoft Dynamics CRM
- Microsoft Office
- Microsoft Teams - Virtual Fan
- Typeform
- Archtics, AXS Ticketing Systems
- Ballena, Ticketmaster Seat Upgrade Systems
- Experience Mobile App
- Event Management
- Time Management
- Project Management
- Communication
- Decision Making
Timeline
Senior Membership Services Executive
Denver Nuggets
02.2015 - Current
Inside Sales Representative
Colorado Avalanche
08.2014 - 02.2015
Internship Student
Marketing Research
06.2012 - 07.2012
Bachelor of Science - Marketing
University of Colorado At Boulder
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