A/S400
Connor Logan
Kalamazoo
Summary
Adept at troubleshooting and diagnosis, I enhanced system efficiency and user satisfaction at DENSO Manufacturing Michigan. My analytical prowess and calm demeanor under pressure led to significant error reductions. Skilled in technical documentation and time management, I excel in fast-paced environments, consistently delivering high-quality support and improving operational workflows.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Computer Operator
DENSO Manufacturing Michigan
04.2024 - Current
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Reacted calmly during times of highly stressed or emergency situations.
- Generated reports covering details about data, system operation, and error monitoring.
- Wrote and updated detailed technical documentation for software applications.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided on-call support for critical issues related to [Software].
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Monitored system performance to identify potential issues.
Night Auditor
Hampton Inn By Hilton
02.2022 - 03.2024
- Kept accounts in balance and ran daily reports to verify totals.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Enforced policies and procedures to increase efficiency.
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Generated and printed daily financial reports to track hotel performance.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Education
High School Diploma -
Pahrump Valley High School
Pahrump, NV06-2021
Skills
- System monitoring
- Report generation
- Time management
- Documentation skills
- Attention to detail
- Ticket management
- User access support
- Technical support triage
- Incident responses
- Support ticket system management
- Troubleshooting and diagnosis
- Technical documentation
- Data processing
Certification
Automation Anywhere Advanced RPA professional certification.
Software
Service desk plus
Timeline
Computer Operator
DENSO Manufacturing Michigan
04.2024 - Current
Night Auditor
Hampton Inn By Hilton
02.2022 - 03.2024
Automation Anywhere Advanced RPA professional certification.
High School Diploma -
Pahrump Valley High School
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