Connor Louis
NORTHFIELD
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Technician
Integrated Power Services
01.2024 - Current
- Assisted in troubleshooting and diagnosing equipment issues on-site.
- Supported installation and maintenance of various machinery and tools.
- Learned safety protocols to ensure compliance during field operations.
- Collaborated with senior technicians to gain insights on repair processes.
- Performed routine maintenance on electrical systems to enhance reliability and performance.
- Diagnosed electrical issues in field environments, ensuring quick resolution and minimal downtime.
- Collaborated with engineering teams to troubleshoot complex electrical malfunctions effectively.
- Installed and configured various electrical equipment according to safety standards and protocols.
Automotive Technician
Ganley Chrysler Jeep Dodge
06.2018 - 12.2023
- Diagnosed and repaired automotive systems including engines, transmissions, and brake systems.
- Conducted routine maintenance services such as oil changes, tire rotations, and fluid checks.
- Utilized diagnostic tools and software to identify issues efficiently and accurately.
- Collaborated with team members to enhance workflow and improve service turnaround times.
Customer Service Representative
AutoZone
05.2015 - 06.2018
- Resolved customer inquiries through efficient communication and problem-solving techniques.
- Processed orders and managed returns using CRM software to improve customer satisfaction.
- Trained and mentored new staff on company policies and customer service best practices.
Education
High School Diploma -
Nordonia
Macedonia, OH06-2016
Certificate of Technical Studies - Automotive And Diesel Technology
Ohiot Technical College
Cleveland, OH06-2018
Skills
- Problem-solving
- Troubleshooting and repair
- Generator maintenance
- Field repairs
- Electrical troubleshooting
- Electrical safety
- Low-voltage systems
- High-voltage systems
Certification
MSHA Certified
OSHA 10 Certified
Royal Arc Certified
- Rigging and lifting
- Crane Operation
- Forklift Operation
- Confined Space
- Fire Watch/Hot Work
RCRA Hazardous Waste/DOT Hazmat Certified
RDI Motion Amplification
- Level 1 Certified
- Level 2 Certified
- Level 3 Certified
Timeline
Field Service Technician
Integrated Power Services
01.2024 - Current
Automotive Technician
Ganley Chrysler Jeep Dodge
06.2018 - 12.2023
Customer Service Representative
AutoZone
05.2015 - 06.2018
High School Diploma -
Nordonia
Certificate of Technical Studies - Automotive And Diesel Technology
Ohiot Technical College
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