Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connor Matrisciano

Forest Grove,OR

Summary

Experienced Lead Field Service Engineer specializing in troubleshooting, repair, and customer service. Proven ability to mentor teams and streamline processes, enhancing operational efficiency and minimizing equipment downtime.

Overview

7
7
years of professional experience

Work History

Lead Field Service Engineer

Applied Materials
Hillsboro, OR
07.2023 - Current
  • Led troubleshooting and repair efforts on complex semiconductor manufacturing equipment.
  • Mentored junior engineers in best practices for field service operations.
  • Streamlined maintenance processes, reducing equipment downtime and improving efficiency.
  • Collaborated with cross-functional teams to resolve technical issues in real-time.
  • Developed detailed service reports to document findings and recommend solutions for clients.

Server

McMenamins
Forest Grove, OR
01.2021 - 07.2023
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely food and beverage delivery.
  • Collaborated with kitchen staff to streamline order preparation and communication.
  • Trained new servers on menu items and best practices for guest engagement.

Sales Associate

Wireless Advocates
Albany, OR
01.2019 - 01.2021
  • Delivered exceptional customer service, enhancing client satisfaction and loyalty.
  • Processed transactions efficiently, ensuring accuracy and timely completion of sales.
  • Trained new associates on products, sales techniques, and store policies.
  • Assisted in inventory management, optimizing stock levels and product displays.
  • Implemented promotional strategies to drive sales and increase product visibility.

Education

Bachelor of Science - Mechanical Engineering

Oregon State University
Corvallis, OR
06-2023

Skills

  • Remote support
  • Warranty management
  • Network configuration
  • Hardware installation
  • Software diagnostics
  • Field operations
  • Customer service
  • Troubleshooting and repair
  • Equipment installation and repair
  • Mechanical troubleshooting
  • Computer software repair
  • Calibration

Timeline

Lead Field Service Engineer

Applied Materials
07.2023 - Current

Server

McMenamins
01.2021 - 07.2023

Sales Associate

Wireless Advocates
01.2019 - 01.2021

Bachelor of Science - Mechanical Engineering

Oregon State University