Connor McLaren
Experienced Customer Service Representative
Comstock Park,MI
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in multiple customer service industries.
- Adept at working quickly and proficiently, while maintaining security when meeting high demand and handling multiple interactions.
- Excellent communication and time management skills who's a solid team player with outgoing, positive demeanor.
- Motivated to maintain customer satisfaction and contribute to company success with proven skills in establishing rapport with clients.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Facility Service Representative
LCS Record Retrieval
Grand Rapids, MI
05.2021 - 10.2021
- Acted as company representative when contacting various facilities in on going communications, primary propose of obtaining records from sent legal subpoenas on attorneys behalf.
- Advanced the record procurement process by following up with the appropriate external parties for the purpose of obtaining outstanding documents as efficiently as possible.
- Assesses daily workload and develops proactive solutions in coordination with leadership.
Line Chef
Courtyard By Marriott
Grand Rapids, MI
07.2019 - 07.2020
- Maintained open lines of communication with kitchen team and servers, providing a smooth working environment.
- Established efficient time management structure to ensure all food is correctly prepared and out on time.
- Applied multitasking abilities to focus on tasks and changes in priorities by making multiple orders for restaurant patrons at the same time.
- Complied with sanitation and nutrition regulations and safety standards.
Customer Sales Representative
Bath Fitter
Wyoming, MI
12.2018 - 07.2019
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Service Representative
Booking.com Call Center
Grand Rapids , MI
01.2018 - 11.2018
- Used Microsoft Office programs, such as Excel or OneNote, during calls to preserve details, capture information being provided and maintain efficiency.
- Assist in managing reservations for both guest and properties, as well as consulted with outside parties to resolve discrepancies and create expert solutions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Insurance Sales Agent
Gerber Life Insurance Company
Fremont, MI
10.2016 - 12.2017
- Review customer's current insurance needs while engaging in consultative conversations
- Passed state insurance agent licensing exam.
- Obtained and maintained multi-state licenses while employed.
- Ranked fourth in the company for insurance sales made in 2017.
- Handled customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements.
Education
General Studies Towards Computer Engineering - Computer Engineering
Grand Rapids Community College
Grand Rapids, MI 11.2014 - 06.2016
High School Diploma - General Studies
Grand Haven High School
Grand Haven, MI 09.2010 - 06.2014
High School Study Aboard -
Max Planck University
Delmenhorst, Germany 08.2012 - 03.2013
Skills
Excellent analytical and problem-solving skills
Basic understanding of the medical benefits of specific Cannabis products
Able and willingness to work flexible hours including evenings, weekends and holidays
POS systems experienced
Creative problem solving
Experienced in customer sales interactions while compiling with HIPAA guidelines
Timeline
Facility Service Representative
LCS Record Retrieval
05.2021 - 10.2021
Line Chef
Courtyard By Marriott
07.2019 - 07.2020
Customer Sales Representative
Bath Fitter
12.2018 - 07.2019
Customer Service Representative
Booking.com Call Center
01.2018 - 11.2018
Insurance Sales Agent
Gerber Life Insurance Company
10.2016 - 12.2017
General Studies Towards Computer Engineering - Computer Engineering
Grand Rapids Community College
11.2014 - 06.2016
High School Study Aboard -
Max Planck University
08.2012 - 03.2013
High School Diploma - General Studies
Grand Haven High School
09.2010 - 06.2014