Summary
Overview
Work History
Education
Skills
Timeline
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Connor Norton

Broken Arrow,OK

Summary

Proven leader and effective problem-solver with extensive experience at Braums Ice Cream And Dairy. Excelled in staff training and development, enhancing team performance by fostering a positive work environment. Skilled in operations management and customer service, significantly improving customer satisfaction. Demonstrates strong decision-making and staff motivation abilities, driving operational success. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

3
3
years of professional experience

Work History

Shift Manager

Braums Ice Cream And Dairy
03.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Store Team Member

Braums
02.2022 - 03.2024
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.

Education

GED -

Broken Arrow High School
Broken Arrow, OK
04.2023

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Staff Motivation
  • Opening and closing procedures
  • Handling Customer Complaints
  • Training and mentoring
  • Delegating Work
  • Staff Training and Onboarding
  • Inventory Control
  • Staff Development
  • Payment Processing
  • Schedule Management

Timeline

Shift Manager

Braums Ice Cream And Dairy
03.2024 - Current

Store Team Member

Braums
02.2022 - 03.2024

GED -

Broken Arrow High School
Connor Norton