Oversaw daily clubhouse operations, including event coordination, staff scheduling, and member services for a high end public golf club.
Collaborated with the general manager and board members to drive membership satisfaction and retention through personalized service initiatives, and regular feedback loops.
Maintained compliance with health and safety regulations, liquor licensing, and facility maintenance standards
Managed official social media accounts (Instagram, Facebook, Twitter) to promote club events, tournaments, and amenities
Captured and edited photos/videos of the course and clubhouse to enhance brand image and attract new member
Assistant Manager
The Vitamin Shoppe
Woodbury
01.2020 - 08.2023
Supervised day to day operations to meet performance, quality and service expectations
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
Offered hands on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Created and curated daily content aligned with brand voice, including product spotlights, health tips, influencer collaborations, and promotional campaigns
Grew loyal and highly satisfied customer base through proactive management of team customer service strategies
Collaborated with marketing, creative, and merchandising teams to ensure brand consistency and alignment with company goals
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales