Connor Phalan
Glendale,AZ
Summary
Tech-savvy and customer-focused IT support professional with a proven track record in troubleshooting software, hardware, and network issues. Proficient in Windows and Linux environments with hands-on programming experience in Python, TypeScript, and C#. Exceptional problem-solving skills, extensive research abilities, and a strong commitment to delivering excellent customer service. Currently enhancing cybersecurity expertise through the TryHackMe.com Pre-Security course.
Overview
5
5
years of professional experience
Work History
Shift Lead Manager & Delivery Specialist
Domino's Pizza
07.2022 - 01.2024
- Provided technical support for in-store POS systems, troubleshooting transaction and network issues
- Assisted customers with payment system errors and order issues, demonstrating problem-solving and communication skills
- Trained employees on store systems and procedures, ensuring smooth daily operations
- Managed cash handling and financial reconciliation, ensuring accuracy and security
- Optimized delivery routes using Google Maps and real-time traffic analysis to improve efficiency
Line Cook
Domino's Pizza
03.2022 - 07.2022
- Followed food safety protocols to prepare customer orders quickly and accurately
- Assisted in training new employees, providing clear guidance on kitchen workflow and safety protocols
- Worked efficiently in a fast-paced environment, maintaining quality and speed under pressure
Grocery Bagger
West Point Commissary
08.2018 - 05.2019
- Assisted customers by bagging groceries and loading them into vehicles as needed
- Developed strong teamwork and communication skills in a high-volume retail environment
Education
High School -
Medina Valley High School
Castroville, TX06.2021
Skills
- Windows
- Linux (Ubuntu)
- Basic troubleshooting
- Virtual Machines (VirtualBox)
- VPNs
- Python
- TypeScript
- C#
- Troubleshooting software/hardware issues
- Researching solutions
- System maintenance
- Linux Command Line
- PowerShell
- Basic security principles
Hobbies and Interests
- Cybersecurity & Ethical Hacking
- Virtual Machines & System Administration
- Video Game Development (Unity, C#)
- Rubik's Cube Speed Solving
Certifications Training
- TryHackMe Pre-Security Course, In Progress
- Always Food Safe - Food Protection Manager Certification
Timeline
Shift Lead Manager & Delivery Specialist
Domino's Pizza
07.2022 - 01.2024
Line Cook
Domino's Pizza
03.2022 - 07.2022
Grocery Bagger
West Point Commissary
08.2018 - 05.2019
High School -
Medina Valley High School
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