Jacob Orona
Albuquerque,NM
Summary
Reliable and hardworking 6+ years of experience ensuring excellent customer service by consistently meeting customers' expectations through taking time to understand customers needs.
Overview
6
6
years of professional experience
Work History
Shift Lead/Liquor Department Manager
Walgreens
Albuquerque, NM
10.2024 - Current
- Compliance with regulations: Assure the store adheres to all local and state laws governing the sale of alcohol, including proper signage and responsible alcohol sales practices. Verifying the age of customers attempting to purchase alcohol beverages.
- Manage inventory and sales: Maintain an accurate inventory counts of alcoholic beverages. As LDM I order and receive liquor inventory from vendors. Ensuring correct pricing and signage are displayed for all liquor products. Create attractive displays for promotional and seasonal liquor offerings.
- Supervise and train team members: Coach other team members on the proper procedures for selling and handling alcohol, including age verification and responsible service.
- General shift lead duties (including the liquor department): Opening and closing the store, including cash handling and ensuring the store is ready for business. Completing tasks including, processing customer returns, voids, refunds, and managing cash drops. While Providing excellent customer service and resolving customer inquiries and complaints.
Customer Service Representative
Sagility Health
Albuquerque, NM
10.2023 - 09.2024
- Answer incoming calls from members needing assistance with there insurance policy. Task range from taking payments and researching claims. Also assist members with technical difficulties in the member portal. If the case requires I will contact Covered California for member as well as medical groups, doctor's offices and other medical providers.
Digital Shopper
Walmart
Albuquerque, NM
03.2023 - 09.2024
- Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customer as needed to ensure satisfaction; and following up on out-of-stock merchandise.
Material Handler
TransCore via ManPower
Albuquerque, NM
11.2022 - 03.2023
- Received incoming goods and moved products into stock, including boxing, storing. Count material returned from Production.
- Pull material for work orders. Audits material pulled for work orders. Counts inventory as required.
- Investigates inventory discrepancies as required. Offloads/loads trucks as required. Operates sit down and stand up forklifts.
Sales Associate
The Home Depot
Albuquerque, NM
02.2021 - 11.2022
- Specialty Paint Sales Associate positions maintained outstanding customer service, upheld The Home Depot Mission and Core Values, helped create the best paint department experience possible, generated sales, merchandised product, and supported the store management team.
- Specialized duties that included giving color and paint selection advice, receiving product, overseeing the paint department, and otherwise extending our customer first philosophy to be the most helpful hardware stores possible.
Inbound Sales Representative
SP Data Digital
Albuquerque, NM
08.2020 - 02.2021
- As an Inbound Sales Representatives I sold Blue by ADT security systems. Duties included taking phone calls, assisting customers, solving customer complaints, placing orders, scheduling appointments, and following up on outbound calls.
Commercial Sales Associate in ProServices
Lowe's Home Improvement
Albuquerque, NM
02.2020 - 08.2020
- Assisted customers, primarily at the ProServices desk. Built relationships with the Pro customer, honoring the price guarantee, taking and following up on orders, following up on quotes, and arranging for product deliveries.
- (seasonal)
Education
High school diploma or GED - undefined
Industrial Plant Operations - Certificate
Northland Pioneer College
Holbrook, AZ01.2000
Skills
Retail sales
Outbound sales
Consulting experience
Microsoft Excel
Customer service
Phone etiquette
Windows
Customer relationship building
Account Management
Negotiation
Cash register
Computer skills
Telemarketing
Microsoft Word
Word processing
Organizational skills
Time management
B2B sales
Mentoring
Microsoft Outlook
Communication skills
Microsoft PowerPoint
Customer support
Client interaction via phone calls
Cash handling
Microsoft Office
Outside sales
Salesforce
Direct sales
Timeline
Shift Lead/Liquor Department Manager
Walgreens
10.2024 - Current
Customer Service Representative
Sagility Health
10.2023 - 09.2024
Digital Shopper
Walmart
03.2023 - 09.2024
Material Handler
TransCore via ManPower
11.2022 - 03.2023
Sales Associate
The Home Depot
02.2021 - 11.2022
Inbound Sales Representative
SP Data Digital
08.2020 - 02.2021
Commercial Sales Associate in ProServices
Lowe's Home Improvement
02.2020 - 08.2020
High school diploma or GED - undefined
Industrial Plant Operations - Certificate
Northland Pioneer College