Marguerite Leonetti-Roldan
Dawsonville,GA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Shift Lead Emerging Store Manager
Walgreens
Suwanee, GA
08.2019 - Current
- Run and maintain store in a leadership role .
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Reviewed daily sales reports and monitored financial performance metrics.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Managed daily workflow and scheduled staff for adequate coverage.
- Identified needs of customers promptly and efficiently.
- Developed strong relationships with vendors to secure discounts on products.
Business Office Associate/Cut Goods Manager
Robb & Stucky
Boca Raton, FL
08.2017 - 04.2019
- Copied, logged and scanned supporting documentation
- Researched and updated all required materials needed for firm and partners
- Responsible for creative design for prominent [Window Treatment Design Projects
- Entered details such as payments, account information and call logs into the computer system
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Responded to customer requests via telephone and email
- Worked directly with [clients designers and management] to achieve [customers home design all
- Team member training, coaching, and counseling
Baer's Furniture Distribution
Pompano Beach, FL
02.2006 - 08.2017
- Entered details such as payments, account information and call logs into the computer system
- Responded to customer requests via telephone and email
- Verified data integrity and accuracy
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Handle and balance all credit card, cash, checks for 16 stores
- Proficient cash handling
- Team member training, coaching, and counseling
- Work with finance company and banks to balance statements monthly and end of year as well
Education
High School Diploma -
Hallandale High School
01.1991
Some College (No Degree) -
Broward College
Fort Lauderdale, FLSkills
- Shift Management
- POS
- Cash Handling
- Assistant Manager Experience
- Cashiering
- Store Management Experience
- Leadership
- Supervising Experience
- Retail Sales
- Inventory Control
- Retail Management
- Management
- Customer Service
- Payroll
- Merchandising
- Planograms
Timeline
Shift Lead Emerging Store Manager
Walgreens
08.2019 - Current
Business Office Associate/Cut Goods Manager
Robb & Stucky
08.2017 - 04.2019
Baer's Furniture Distribution
02.2006 - 08.2017
High School Diploma -
Hallandale High School
Some College (No Degree) -
Broward College