Britaney Marshall
Los Angeles
Summary
Professional leader with proven track record in managing shifts, ensuring operational efficiency and skilled in problem-solving, conflict resolution, and team motivation, Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency.
Overview
8
8
years of professional experience
Work History
Shift Lead Manager
Walgreens
09.2021 - 01.2025
- Oversaw employees, delegated tasks to ensure productivity
- Handled customer concerns, complaints and ensured satisfaction
- Assisted in onboarding new employees and provided ongoing support.
- Ensured policies, safety procedures and qualify standards were followed.
- Addressed issues like staffing shortages, equipment malfunctions or workflow issues
- Monitored stock levels and replenished the shelves
- Managed end of shift reports and cash handling
Unarmed Security Officer
Securitas Security Services
08.2019 - 09.2021
- Provided directions and assistance to vendors, employees and guests around the building and answered questions
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance Cameras
- Enhanced safety by conducting thorough and regular patrols of the premises
- Ensured compliance with company policies and safety procedures
- Controlled access to restricted areas
- Checked ID's and credentials when required
- Logged daily activities and incidents
Crew Member
Jimmy John's Sandwiches
12.2018 - 08.2019
- Greeted customers with a friendly and positive attitude
- Demonstrated strong multitasking abilities handling multiple orders simultaneously without compromising quality and efficiency
- Coordinated with teammates to ensure orders were completed on time
- Took orders at the register and over the phone and answered questions about the menu and ingredients
- Prepped ingredients and ensured all food items were fresh and properly stored
- Responsible for making sandwiches quickly and accurately, taking orders, handling cash and keeping workstations, equipment and dining areas clean
Courtesy Clerk
Ralphs
04.2017 - 12.2018
- Greeted customers with a friendly attitude
- Provided excellent customer service to enhance the shopping experience
- Assisted customers in finding products or answered basic questions
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Restocked shelves with misplaced or returned items and assisted in filling displays to maintaining product organization
- Kept the entryways, checkout lanes, and store areas clean and organized
- Helped cashiers and other employees as needed
Education
Some college - Business Administration And Management
CSUDH
Los Angeles, CA05-2021
Skills
- Customer service
- Team Motivation
- Team Leader
- Employee Training
- Delegating Work
- Punctual and Reliable
- Accurate Cash handling
- Computer skills
- Security
- Shift management
- Security
- Shift management
Timeline
Shift Lead Manager
Walgreens
09.2021 - 01.2025
Unarmed Security Officer
Securitas Security Services
08.2019 - 09.2021
Crew Member
Jimmy John's Sandwiches
12.2018 - 08.2019
Courtesy Clerk
Ralphs
04.2017 - 12.2018
Some college - Business Administration And Management
CSUDH
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