Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alyssa Sylvester

Boston,MA

Summary

Highly experienced individual known for exemplary team building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Associate/Shift Manager

JAPAN HOUSE
04.2025 - 08.2025
    • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
    • Maintained a clean and organized store environment, ensuring merchandise was properly displayed and shelves were stocked
    • Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks.
    • Assisted in setting up promotional displays or signage to attract customers; attention to new products or special offers
    • Supported loss prevention efforts by monitoring for suspicious behavior or thefts within the store premises
    • Supervise store operations during assigned shifts.
    • Open and close the store, including cash handling and reconciliation.

Cashier/Barista

Luce Coffee Roasters
12.2024 - 05.2025
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
  • Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
  • Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
  • Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
  • Handled cash transactions accurately while following company policies regarding cash handling procedures

Sales Associate/Shift Lead

Away
11.2023 - 06.2024
  • Maintain cleanliness on the sales floor.
  • Assist with any necessary processes and operations to keep the store in proper functionality.
  • Provide exceptional customer service to every customer.
  • Create shipping labels and prepare luggage for shipment.
  • Assist with routine product shipments.
  • As Shift Lead, assist ASM & SM with scheduling duties, leading associates on shift, handling customer support, and managing inventory operations.

Assistant Manager

Down Home Delivery
06.2019 - 11.2023
  • Directing a team of ~9 workers for a 10-12 hour shift. Making and serving dinner orders. Manages the online ordering systems and pick up window. Receives orders and accurately takes them to the kitchen.
  • Assisting the BOH manager with kitchen related tasks. When necessary, answering phone orders and manning the cash register for walk in/pick up orders. Packing orders accurately for delivery and driver pick up.

Sales Associate/Floor Lead

Zara
08.2023 - 10.2023
  • Assist the cash register.
  • Manage individual sections when assigned.
  • Train and assist new employees.
  • Apply customer service when needed.
  • Keep assigned areas tidy and presentable.
  • Replenish the sales floor and return clothes to proper racks and floors.
  • Offer support to other store functions as necessary.

Brand Associate

Old Navy Inc
02.2023 - 08.2023
  • Manage complete coverage of the fitting room and surrounding areas.
  • Sorting, processing clothes and repricing stock.
  • Properly ringing out customers, pitching the Gap Inc credit card, and assisting customers with returns or exchanges.

Senior Staff Member

Vine Street Community Center
05.2021 - 08.2021
  • Summer Position.
  • Supervising ~30 toddlers in the 4-6 age range as well as ~10 pre-teens in the 11-14 age range.
  • Give directives to junior staff and volunteers and enforce COVID-19 standards and regulations.
  • Serve lunch and snacks at the appropriate times.
  • Maintaining safety precautions when outside of the facility.
  • Ensuring direct supervision is given to the children when in the pool.

Cashier/Retail Associate

Panera Bread
06.2020 - 01.2021
  • Taking customer orders correctly and relaying them to the kitchen.
  • Answering calls for pick up orders, customer feedback and catering orders.
  • Restocking drinks, pastries, self service stations and utensils.
  • Light cleaning of the dining area, bathroom and outer windows.
  • Managing the barista section and making basic cafe drinks (i.e coffee

Office Assistant/Receptionist

Saint Patrick's Parish
06.2018 - 06.2020
  • Answering and transferring phone calls.
  • Receiving and sorting mail for respective residents.
  • Preparing the church hall for functions and community gatherings.
  • Answering the door for visitors of the parish's rectory.
  • Arranging meetings between priests and parishioners.

Education

No Degree - Biological and Physical Sciences

University of Houston-Downtown
Houston, TX
05-2028

High School Diploma -

Greater Egleston High School
Boston, MA
06-2023

Boston Latin Academy
Boston, MA

Skills

  • Cash management
  • Customer service expertise
  • Experienced with Microsoft Office applications
  • Communication skills
  • Customer service/Sales experience
  • Microsoft Word
  • Administrative support
  • Financial records oversight
  • Food assembly skills
  • Sales enhancement
  • Reception management
  • Beverage crafting skills
  • Administrative experience
  • Microsoft Excel
  • POS system operation
  • Shift Management
  • Food service experience
  • Fashion retail
  • Computer skills
  • Team leadership
  • Detail-oriented data management
  • Independent IT knowledge acquisition
  • Office management
  • Phone etiquette
  • Retail sales
  • Point of sale expertise

Certification

  • First Aid Certification
  • CPR Certification April 2024 to April 2029

Languages

Spanish
Professional Working

Timeline

Store Associate/Shift Manager

JAPAN HOUSE
04.2025 - 08.2025

Cashier/Barista

Luce Coffee Roasters
12.2024 - 05.2025

Sales Associate/Shift Lead

Away
11.2023 - 06.2024

Sales Associate/Floor Lead

Zara
08.2023 - 10.2023

Brand Associate

Old Navy Inc
02.2023 - 08.2023

Senior Staff Member

Vine Street Community Center
05.2021 - 08.2021

Cashier/Retail Associate

Panera Bread
06.2020 - 01.2021

Assistant Manager

Down Home Delivery
06.2019 - 11.2023

Office Assistant/Receptionist

Saint Patrick's Parish
06.2018 - 06.2020

No Degree - Biological and Physical Sciences

University of Houston-Downtown

High School Diploma -

Greater Egleston High School

Boston Latin Academy

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