CONNOR POFF
Austin
Summary
Highly driven professional with over 10 years invested into the retail sales/operations field. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. I am an individual well versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeping operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Store Manager
Tempur-Pedic North America, LLC
Austin
09.2024 - Current
- Maintained the highest operation score in my region. ( i.e inventory scores, cash management, shipment management)
- Collaborated with a 10 person team at Home Office over the last year to help create/test a new CRM system, Delivery tracking system, and a Daily Operational Hub.
- Traveled as a trainer to stores around the region to help recruit, train, and provide 1-1 coaching with Store Managers.
- Solely responsible for product order management, stock counts, display units, merchandising, and inventory management in my store.
- Managed daily store operations and ensured optimal customer service experience.
- Trained and developed team members to improve performance and product knowledge.
- Maintained accurate stock levels for merchandise.
- Conducted staff meetings to communicate goals, updates, and operational procedures.
- Analyzed sales trends to inform purchasing decisions and inventory replenishment
- Increased stores revenue by 30% in the first year while improving all key metrics.
Store Manager
Zales The Diamond Store
09.2023 - 09.2024
- Constant and effective presence on the sale floor
- Daily “In the Moment” training to inspire growth and career development of my team
- In a few months time, brought sales from 40% to 110% QTD.
- Only store manager in the region on track to sell 1 million per year
- Traveled to other Zales in the area to conduct sales and service meetings
- Made myself a part of every customer interaction to promote a welcoming environment, upsell, and close the sale
- Recruit, hire, and onboard multiple qualified candidates to help the store reach its true potential
- Monitored and processed payroll weekly
- Provided weekly “One on Ones” with team to continue a constant development in their career.
- Lead the store to highest level bonus several months in a row.
- 99% and up Inventory Scores each Quarter for duration of position
- Maintained a top performing Operation focused store by utilizing daily inventory counts, product placement, and shipment management.
- Oversaw inventory management and maintained accurate stock levels for merchandise.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Assistant Manager
Zales Jewelers
Fort Smith
06.2017 - 09.2023
- Became the first team member in my store to achieve over 1.1 million in sales in one fiscal year, three years in a row
- Placed #1 in the State of Arkansas, and 11th in the entire company in Total Sales Volume
- Achieved 2nd in the entire company in Custom/Repair department in 2019, 2020, and 2021,2022
- Lead my team to be 1st in the company in the Custom/Repair department that I manage.
- Built customer rapport and loyalty by romanticizing every sale no matter the amount
- Utilized tools provided by the company to outreach to guest and nurture them from "just looking" to "just purchased"
- Followed up with customers on daily basis to assure their satisfaction in their purchase and stayed in touch for any future purchases/needs.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Assisted my Store Manager in evaluating employee performance and cultivating improvement initiatives.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Completed inventory audits to identify losses and project demand.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Delegated daily tasks to team members to optimize group productivity.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education
High School Diploma -
Searcy High School
Searcy, ARDCA Certified -
DCA
GSI Certified -
GSI
Skills
- Product and service knowledge
- Sales monitoring
- Merchandising
- Closing and contract negotiations
- Customer relations
- Staff training and development
- Operations/ Inventory managment
- Shipment management
- Ops coordination
- Customer rapport
- Time Management
- Recruiting and interviewing
Refrences
Keren Almogela
Zales Jewelers District Manager
858-346-0294
Keren.Almogela@signetjewelers.com
Hannah Garrett
Zales Jewelers
479-522-6619
Hannah.garrett@signetjewelers.com
Mikael Johnson
Tempur-Pedic Regional Manager
972-998-1441
Mikael.johnson@tempursealy.com
Timeline
Store Manager
Tempur-Pedic North America, LLC
09.2024 - Current
Store Manager
Zales The Diamond Store
09.2023 - 09.2024
Assistant Manager
Zales Jewelers
06.2017 - 09.2023
High School Diploma -
Searcy High School
DCA Certified -
DCA
GSI Certified -
GSI