Connor Pryor
Lakeland,FL
Summary
I have 8 years of customer service experience with 1 year being remote call handling. I am proficient at identifying and solving customer concerns as well as computer navigation. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
Foundever Operating Corp
Lakeland, Florida
01.2023 - 06.2024
- Foundever is a company that handles CSR contracts for well known corporations
- Worked with Foundever’s Turbotax contract as a remote CSR from January-February 2023 assisting customers with issues filing taxes for the season.
- Later transferred to the Liberty Mutual contract as a CSR assisting customers with filing new claims and checking the status of ongoing claims on their auto insurance policies. Interacted with policyholders, law offices, medical providers, and repair facilities calling to provide or obtain information pertaining to claims while only providing necessary information within the scope of my position
Frame Shop Manager
Hobby Lobby
Lakeland, Florida
09.2016 - 11.2022
- Interacted with customers to find the right frame for their artwork on a daily basis. Worked directly with the customer in selecting custom mat boards, frame moldings, and hanging options that suited their needs.
- My responsibilities included logging custom orders, updating and maintaining customer records, and frame production while maintaining a clean and efficient workspace.
- Other non frame shop experience included cash register transactions, truck unloading, warehouse and stockroom organizing, fixture setting, department relays and merchandising.
Education
High School Diploma -
Pennfoster.edu
Online High School08.2016
Skills
- Cash Register Operations
- Customer Inquiries
- Process Knowledge
- Verbal and Written Communication
- Call Management
- Information Security
- Data Entry
- Inbound and Outbound Calling
- Customer Service
- Order Accuracy
- Shipment Processing
- Inventory and Supply Management
- Account Management
- Conflict Resolution
- Customer Retention
- Telephone Etiquette
- Insurance Terminology
- Policy Interpretation
Timeline
Remote Customer Service Representative
Foundever Operating Corp
01.2023 - 06.2024
Frame Shop Manager
Hobby Lobby
09.2016 - 11.2022
High School Diploma -
Pennfoster.edu
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