Connor Rivera
Delhi,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lee Spring
Brooklyn, NY
07.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
Education
Bachelor of Science - Criminal Justice
SUNY Delhi
Delhi, NY05-2028
High School Diploma -
Harrison High School
Harrison, NY06-2024
Skills
- Follow-up skills
- Customer Service
- Public Speaking
- Communication
- Teamwork and Collaboration
- Natural leadership skills
Languages
English
Full Professional
Spanish
Limited
Timeline
Customer Service Representative
Lee Spring
07.2021 - Current
Bachelor of Science - Criminal Justice
SUNY Delhi
High School Diploma -
Harrison High School
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