Connor Scotton
Annapolis,Maryland
Summary
A highly personable marketing professional with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with peers and motivating each to success.
Overview
7
7
years of professional experience
Work History
Server/Team Lead
Beacon Waterfront
06.2023 - 12.2023
- Enhanced team performance by implementing effective monitoring tools and optimizing server training.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Server
Annapolis Yacht Club
05.2019 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Point Crab House and Grill
01.2017 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Agricultural and Resource Economics with a concentration in Agribusiness
University of Maryland
College Park, MD05.2023
Skills
- Strong multitasking
- Customer Service
- Guest Relations
- Sales Techniques
- Relationship Management
- Upselling
- Team Collaboration
- Complaint resolution
Skills Experience
- Outstanding written and verbal communication skills.
- Able to converse and relate to many different kinds of people.
- Proficient in Microsoft Word, PowerPoint, and Excel.
- Adept at working in a team or independently
Coursework
- Marketing
- Environmental Economics
- Business Statistics
- Business Law
- Macroeconomics
- Economics of Production
- Microeconomics
- Commodity Futures
- Accounting
- Data Science
Timeline
Server/Team Lead
Beacon Waterfront
06.2023 - 12.2023
Server
Annapolis Yacht Club
05.2019 - 09.2019
Server
The Point Crab House and Grill
01.2017 - 01.2018
Bachelor of Science - Agricultural and Resource Economics with a concentration in Agribusiness
University of Maryland
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