Summary
Overview
Work History
Education
Skills
Timeline
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Connor S. Montagna

Longmeadow

Summary

Motivated and disciplined professional with over four years of leadership experience in the U.S. Marine Corps infantry, currently pursuing a bachelor's degree in criminal justice with a minor in Fraud and Financial Crimes at American International College. Aiming for a long-term career as an attorney, equipped with strong skills in risk assessment, regulatory compliance, and problem-solving under pressure. Proven ability to manage high-value assets and lead diverse teams while interpreting state and federal regulations, coordinating operations, and maintaining accountability in dynamic environments. Exceptional adaptability, integrity, and analytical skills, complemented by a commitment to continuous learning and professional growth in asset protection and security roles.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

The Hartford Insurance Group
08.2024 - 12.2024
  • Assist customers in the small commercial division with maintenance of insurance policies.
  • Process payments, audits, and revisions to small business insurance plans.
  • Research and maintain knowledge of state and federal commercial insurance laws and restrictions.

Manager

Craft 32
11.2022 - 07.2023
  • Coordinated with vendors to ensure timely delivery of goods and services.
  • Led a team of 16 employees including bartenders, wait staff, cooks, and dishwashers.
  • Managed schedules for all key areas of the business, ensuring coverage during peak hours.
  • Tracked and accounted for all income to the business.

Infantry Team Leader

U.S. Marine Corps
11.2018 - 11.2022
  • Responsible for the well-being of Marines and their families.
  • Accountable for over $245,000 worth of gear.
  • Organized training exercises for the infantry company to ensure mission proficiency.
  • Demonstrated ability to work independently and as part of a team.

Deli Clerk

Stop & Shop
08.2016 - 11.2018
  • Mentored and trained new employees on company policies and procedures.
  • Maintained cleanliness and organization of deli area, ensuring compliance with health regulations.
  • Operated slicers and scales for product preparation, adhering to safety standards.
  • Collaborated with team members to restock inventory and manage product rotation effectively.
  • Trained new staff on operational procedures and best practices for customer service excellence.

Education

Bachelor of Science - Criminal Justice

American International College
Springfield, Massachusetts, MA
05-2029

High School Diploma -

Springfield Central High School
Springfield, MA
06-2017

Skills

  • Leadership and team management
  • Effective decision-making in high-stress situations
  • Thorough report analysis
  • Dispute resolution expertise
  • Operational safety and security management
  • Customer relationship management
  • Training and mentoring
  • Communication skills

Timeline

Customer Service Representative

The Hartford Insurance Group
08.2024 - 12.2024

Manager

Craft 32
11.2022 - 07.2023

Infantry Team Leader

U.S. Marine Corps
11.2018 - 11.2022

Deli Clerk

Stop & Shop
08.2016 - 11.2018

Bachelor of Science - Criminal Justice

American International College

High School Diploma -

Springfield Central High School
Connor S. Montagna