Connor S. Montagna
Longmeadow
Summary
Motivated and disciplined professional with over four years of leadership experience in the U.S. Marine Corps infantry, currently pursuing a bachelor's degree in criminal justice with a minor in Fraud and Financial Crimes at American International College. Aiming for a long-term career as an attorney, equipped with strong skills in risk assessment, regulatory compliance, and problem-solving under pressure. Proven ability to manage high-value assets and lead diverse teams while interpreting state and federal regulations, coordinating operations, and maintaining accountability in dynamic environments. Exceptional adaptability, integrity, and analytical skills, complemented by a commitment to continuous learning and professional growth in asset protection and security roles.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The Hartford Insurance Group
08.2024 - 12.2024
- Assist customers in the small commercial division with maintenance of insurance policies.
- Process payments, audits, and revisions to small business insurance plans.
- Research and maintain knowledge of state and federal commercial insurance laws and restrictions.
Manager
Craft 32
11.2022 - 07.2023
- Coordinated with vendors to ensure timely delivery of goods and services.
- Led a team of 16 employees including bartenders, wait staff, cooks, and dishwashers.
- Managed schedules for all key areas of the business, ensuring coverage during peak hours.
- Tracked and accounted for all income to the business.
Infantry Team Leader
U.S. Marine Corps
11.2018 - 11.2022
- Responsible for the well-being of Marines and their families.
- Accountable for over $245,000 worth of gear.
- Organized training exercises for the infantry company to ensure mission proficiency.
- Demonstrated ability to work independently and as part of a team.
Deli Clerk
Stop & Shop
08.2016 - 11.2018
- Mentored and trained new employees on company policies and procedures.
- Maintained cleanliness and organization of deli area, ensuring compliance with health regulations.
- Operated slicers and scales for product preparation, adhering to safety standards.
- Collaborated with team members to restock inventory and manage product rotation effectively.
- Trained new staff on operational procedures and best practices for customer service excellence.
Education
Bachelor of Science - Criminal Justice
American International College
Springfield, Massachusetts, MA05-2029
High School Diploma -
Springfield Central High School
Springfield, MA06-2017
Skills
- Leadership and team management
- Effective decision-making in high-stress situations
- Thorough report analysis
- Dispute resolution expertise
- Operational safety and security management
- Customer relationship management
- Training and mentoring
- Communication skills
Timeline
Customer Service Representative
The Hartford Insurance Group
08.2024 - 12.2024
Manager
Craft 32
11.2022 - 07.2023
Infantry Team Leader
U.S. Marine Corps
11.2018 - 11.2022
Deli Clerk
Stop & Shop
08.2016 - 11.2018
Bachelor of Science - Criminal Justice
American International College
High School Diploma -
Springfield Central High School