Connor Swanson
Englewood,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
General Manager
Wedgewood Weddings
Golden, CO
06.2023 - Current
- Planned and managed a budget for $3 million plus of revenue.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
General Manager in Training
Wedgewood Weddings
Mesa, AZ
07.2022 - Current
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored progress by establishing plans, budgets and measuring results.
- Created effective business plans to focus strategic decisions on long-term objectives.
Catering Manager
Wedgewood Weddings
Goodyear, AZ
07.2020 - Current
- Managed six servers and staff members to effectively foster team-oriented environment.
- Prepared and led food service training programs to teach staff various tasks.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Analyzed market trends and competitor deals for attractive proposal preparation.
- Discussed qualifications and specialties of catering teams, sharing referrals and testimonials of satisfied clients.
- Resolved problems or concerns to satisfaction of involved parties.
- Built revenue by delivering innovative catering services, leading region in catering sales.
- Inspected event facilities to verify conformance to customer requirements.
- Met with service providers to evaluate offerings and pricing structures.
- Improved results continuously by conducting thorough reviews of events' successes and failures.
- Organized venues, budgets, guest lists, catering and event timelines.
- Designed contracts, collected fees and booked venues for events.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Banquet Manager
Wedgewood Weddings
Goodyear, AZ
06.2019 - 07.2021
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Communicated with venue personnel to coordinate event logistics.
- Interacted with kitchen staff to plan food and beverage logistics.
- Mentored and coached team of banquet setters and other event personnel.
- Instructed staff on appropriate equipment disassembly and storage.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
- Coordinated with wait staff to keep dining room buffet stations clean and dishes refilled.
Banquet Server
Wedgewood Weddings
Goodyear, AZ
08.2016 - 06.2019
- Prepared serving and appetizer trays and setting tables in setup for events.
- Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Educated guests on meals during by answering questions and bringing special orders.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Welcomed guests with personable attitude.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Player Services Representative
Palm Valley Golf Course
Goodyear, AZ
04.2014 - 06.2016
- Cultivated loyal customer base by providing excellent customer service.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Greeted guests with positive and engaging attitude to promote superior experiences.
- Managed golf cart fleet and prepared for rental.
- Staged and put away golf carts based on forecasted business and instructions from management team.
- Maintained driving range by collecting and washing range balls and keeping area clean and organized.
- Checked and emptied trash receptacles at entrance to golf shop.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Collaborated with peers to deliver consistent service and promote customer retention.
Education
Bachelor of Arts - Business Administration
Ottawa University
Surprise, AZ05.2022
Associate of Arts - Business
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ05.2018
High School Diploma -
Millennium High School
Goodyear, AZ05.2016
Skills
- Cross-functional team management
- Sales team development
- Policy/program development
- Supervision and training
- Leadership and team building
- Staff training and development
- Skilled negotiator
- Team building and motivation
- Customer experiences
- Networking abilities
- Team training and development
- Sales expertise
- CRM/Salesforce
- Computer skills
- Salesforce
Timeline
General Manager
Wedgewood Weddings
06.2023 - Current
General Manager in Training
Wedgewood Weddings
07.2022 - Current
Catering Manager
Wedgewood Weddings
07.2020 - Current
Banquet Manager
Wedgewood Weddings
06.2019 - 07.2021
Banquet Server
Wedgewood Weddings
08.2016 - 06.2019
Player Services Representative
Palm Valley Golf Course
04.2014 - 06.2016
Bachelor of Arts - Business Administration
Ottawa University
Associate of Arts - Business
Maricopa Community Colleges - Paradise Valley Community College
High School Diploma -
Millennium High School
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