Lisa Richcreek
Huntington Beach,CA
Summary
Experienced Catering Manager adept at leading and achieving results. Skillfully oversee wedding and special event coordination from initial client consultations to post-event follow-up. Known for dependability and flexibility, with a quick ability to learn and apply new skills. Seeking a Manager in Training role within Wedgewood Weddings to utilize proven leadership abilities and drive operational excellence for improved client satisfaction and increased revenue.
Overview
21
21
years of professional experience
Work History
Catering Manager
Wedgewood Weddings
Irvine, CA
07.2024 - Current
- Responsible for the wedding planning experience of couples from start to finish
- Worked alongside fellow team members to sell, plan, coordinate, and execute successful weddings and events. Maintained a positive and collaborative relationship with fellow team mates.
- Expertly communicated and guided couples through the buying, planning and “day of” processes, while delivering an outstanding customer experience. Ensured the highest standard of hospitality for clients and guests
- Kept effective time management and ensured organizational and training standards were met.
- Developed and maintained relationships with vendors.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
Operations Manager
Wedgewood Weddings
Irvine, CA
09.2023 - 07.2024
- Responsible for the execution of weddings and events from set up to break down, per the venues Banquet Event Order.
- Maintained the highest level of hospitality for clients and guests, surpassing expectations.
- Led hiring, onboarding and training of new hires to fulfill business needs. Ensured proper training and standards were implemented and exceeded.
- Oversaw facility maintenance, ensuring optimal functionality and cleanliness at all times.
- Facilitated smooth collaboration between sales and banquet staff through clear communication.
- Trained, guided, and motivated banquet staff to maintain high productivity and performance. Resulting in positive guest feedback and client satisfaction.
Banquet Captain
Wedgewood Weddings
Irvine, CA
08.2022 - 09.2023
- Oversaw timeliness and quality of food delivery at high-volume events.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Streamlined setup processes to optimize room turnover times between events,
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
Bartender
Rok N Fondue
Redlands, CA
01.2022 - 08.2022
- Served high customer volumes.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Market Broiler
Riverside, CA
03.2017 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Corporate Trainer
BJ's Restaurant & Brewhouse
Moreno Valley, CA
03.2007 - 12.2010
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
Bartender and Lead Server
Romano's Macaroni Grill
Las Vegas, NV
06.2004 - 11.2007
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
Associate of Science - Sociology
Crafton Hills College
Yucaipa, Ca06-2016
Skills
- Event Coordination Expertise
- Team Leadership
- Employee Oversight
- Efficient Staff Scheduling
- Strategic Decision Making
- Employee Training
- Service Excellence
- Task Delegation
- Talent Acquisition
- Operational Efficiency Management
- Positive Interpersonal Skills
- Guidance and Development
- Proactive Problem Identification
Personal Information
Title: Catering Manager
Timeline
Catering Manager
Wedgewood Weddings
07.2024 - Current
Operations Manager
Wedgewood Weddings
09.2023 - 07.2024
Banquet Captain
Wedgewood Weddings
08.2022 - 09.2023
Bartender
Rok N Fondue
01.2022 - 08.2022
Bartender
Market Broiler
03.2017 - 03.2020
Corporate Trainer
BJ's Restaurant & Brewhouse
03.2007 - 12.2010
Bartender and Lead Server
Romano's Macaroni Grill
06.2004 - 11.2007
Associate of Science - Sociology
Crafton Hills College
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