Summary
Overview
Work History
Education
Skills
Timeline
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Connor Thimling

Natchitoches,LA

Summary

Proven leader with extensive experience in staff management and performance evaluation, notably at Mama's Oyster House. Skilled in POS system operations and fostering team leadership, I excel in driving quality standards and customer satisfaction. Demonstrated ability to maintain 100% accountability of valuable equipment, highlighting my commitment to security procedures and operational excellence.

Overview

9
9
years of professional experience

Work History

Front of House Manager

Mama's Oyster House
03.2023 - Current
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Performed cash handling activities and secured nightly bank deposits.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Infantry Squad Leader/Infantry Mortarman

United States Army
01.2019 - 06.2022
  • Responded to emergencies with speed, efficiency, and knowledgeable assistance.
  • Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
  • Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
  • Maintained 100% accountability of assigned equipment worth more than $5000.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.
  • Briefed leaders on readiness, equipment status, and enemy locations to enable sound decision making.
  • Instructed personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.

Gym Supervisor

SteelWood Ohio State Wrestling Facility
08.2018 - 12.2018
  • Assessed staff needs and offered assistance with checking in patrons during busy times.
  • Serviced complex equipment quickly to minimize wait times for specific machines.
  • Helped staff customize plans for specific groups based on age or ability level.
  • Monitored workers for performance, professionalism and service quality.
  • Prepared for special groups and VIP customers by implementing personalized plans with staff.

Front of House Staff Member

Handle's Ice Cream
05.2015 - 11.2017
  • Disinfected frequently touched between guests to minimize infection risks.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.

Education

Bachelor of Science - Exercise Science

Ohio State University
Columbus, OH
05.2026

High School Diploma -

West High School
Columbus, OH
05.2018

Skills

  • POS system operations
  • Service prioritization
  • Staff Management
  • Performance Evaluation
  • Task Delegation
  • Training and mentoring
  • Team Leadership
  • Cash counting
  • Security Procedures

Timeline

Front of House Manager

Mama's Oyster House
03.2023 - Current

Infantry Squad Leader/Infantry Mortarman

United States Army
01.2019 - 06.2022

Gym Supervisor

SteelWood Ohio State Wrestling Facility
08.2018 - 12.2018

Front of House Staff Member

Handle's Ice Cream
05.2015 - 11.2017

Bachelor of Science - Exercise Science

Ohio State University

High School Diploma -

West High School

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Connor Thimling