CONNOR WILLIAMS
Columbia,MO
Summary
Dedicated and customer-focused professional with a proven track record in the service industry, now seeking to leverage my diverse skill set and firm work ethic in the sales field. With a background as a server, I have honed exceptional communication skills, a strong attention to detail, and the ability to thrive in fast-paced environments. Eager to transition my passion for problem-solving and commitment to delivering high-quality service into a rewarding sales representative position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SERVER
Kobe Japanese Steakhouse
09.2023 - Current
- Greeted and accommodated guests, building positive experience from first interaction
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Used good communication skills to reduce guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Memorized menu to help diners make informed meal choices
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
SERVER
John Knox Village
07.2022 - Current
- Demonstrated ability to interact with customers in a friendly and professional manner
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Assisted with training of new staff members
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Monitored food and beverage levels to satisfy customer needs
- Jotted down customer orders and promptly delivered food and drinks
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
SERVER
Summit Grill
05.2021 - 05.2023
- Presented menus to answer questions about items and make recommendations
- Set up linens, dishes, and silverware to prepare tables for customers
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Displayed enthusiasm and knowledge about restaurant's menu and products.
LIFEGUARD
Lee's Summit Parks & Recreation
06.2019 - 02.2021
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions
- Developed strong working relationships with other employees and general public
- Conducted pool opening and closing duties
- Communicated effectively with fellow employees and patrons
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger
- Enforced safety policies and rules to guests to prevent accidents
- Remained calm and poised during periods of stress or when dealing with difficult people
- Monitored pool to identify individuals in distress or other emergency situations
- Administered CPR, first aid, AED when necessary.
Education
HIGH SCHOOL DIPLOMA -
Lee's Summit Senior High School
Lee's Summit, MO05.2022
Skills
- Communication
- Customer Service
- Adaptability
- Technical Skills
- Coping Skills
- Leader
- Proficient
- Guest Engagement
- Upselling
- POS System Operation
- Listening Skills
- Adapt to Diverse Groups
Certification
American Red Cross CPR/AED Certification
Awards
A+ Scholarship Program Award
Volunteer Experience
SURVEYOR AT LEE'S SUMMIT PARKS & REC LEGACY BLAST, Lee's Summit Parks & Rec, Lee's Summit, MO, 07/01/19, 07/01/19, Requested survey's to be filled out by attendee's of Lee's Summit Parks & Recreation's 2019 Legacy Blast firework event to further improve the quality of the parks and future events.
Community Service
PEER MENTOR, Woodland Elementary, Lee's Summit, MO, 02/01/22, 05/01/22, Encouraged positive behavior among students through use of verbal praise and reinforcement activities., Demonstrated strong organizational skills while managing multiple tasks simultaneously., Served 50 hours as a peer mentor for elementary level students in order to obtain A+ Program Scholarship Award.
Timeline
SERVER
Kobe Japanese Steakhouse
09.2023 - Current
SERVER
John Knox Village
07.2022 - Current
SERVER
Summit Grill
05.2021 - 05.2023
LIFEGUARD
Lee's Summit Parks & Recreation
06.2019 - 02.2021
HIGH SCHOOL DIPLOMA -
Lee's Summit Senior High School
American Red Cross CPR/AED Certification
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