Connor Wright
Kaysville,Ut
Summary
Dynamic Customer Success Specialist with a proven track record in tech, excelling in renewal strategy and customer relationship management. Adept at enhancing client engagement and driving account growth through effective communication and problem-solving skills. Recognized for efficiency in managing a large book of business while fostering strong relationships.
Overview
10
10
years of professional experience
Work History
Customer Success Specialist/Renewal Manager
Pluralsight
Draper, Utah
01.2022 - 06.2025
- Managed renewals for a large book of business
- Helped customers have a smooth and easy process through what can be a long and complicated contract process for renewals.
- Set and run calls with customers to discuss ways to improve usage and get more value from the platform
- Worked closely with Account Executives to target accounts for growth and expansion
Business Development Rep
Pluralsight
Draper, Utah
04.2021 - 01.2022
- Work closely with Account Executives to highlight target accounts
- Scrub lists and data to find best contacts at target accounts
- Create and execute email and phone call campaigns to target prospects and generate meetings for Account Executives in Outreach
- Track analytics in Outreach to help craft better messaging.
Business Development Rep
Scoro
Tallinn, Estonia
02.2020 - 06.2020
- Create call and email campaigns to contact potential clients and book demos for account reps
- Used zoominfo and Sales Navigator to research companies and find key contacts to target for email and call campaigns
- Follow up on inbound inquiries and convert them to demos with account reps.
- Worked with marketing to come up with creative and new ways of reaching out to potential clients
Senior Business Development Rep and Team Lead
Proofpoint
Draper, Utah
10.2016 - 02.2020
- Work closely with Account Executives to highlight target accounts
- Scrub lists and data to find best contacts at target accounts
- Create and execute email and phone call campaigns to target prospects and generate meetings for Account Executives
- Help with onboarding of new BDR’s by training them on list scrubbing, email techniques and use of tools such as SFDC, Outreach and Discoverorg.com
New Accounts Setup Specialist
Conservice Utility Management and Billing
Logan, Utah
01.2015 - 10.2016
- Work with Account Managers and Sales Managers to set up clients for utility billing.
- Work with clients to understand utility billing and answer any questions they have
- Assist clients with customer support
- Troubleshoot and problem solve to help meet client needs as they get set up for utility billing.
Education
Coding Bootcamp - Web Development Program
Devmountain
Lehi, UT11.2020
Web and Mobile Development -
BATC
Logan, UT07.2016
General Studies - General Studies, Computer Science Transfer Degree
SLCC
Salt Lake City, UT05.2013
General Studies -
Utah State University
Logan, UT05.2011
High School Diploma -
Davis High School
Kaysville, UT06.2008
Skills
- Deadline and quota management
- Customer relationship management
- Account management
- Renewal strategy
- Communication skills
- Problem solving
- Time management
- Feedback collection
- Customer engagement
- Team collaboration
- Dependability
- Quick learner
- Efficiency
- Pressure resilience
- Writing skills
- Excel expertise
- Relationship building
Affiliations
- Movies and Filmmaking
- Snowboarding
- Hiking
- Travelling
- Learning new things
Timeline
Customer Success Specialist/Renewal Manager
Pluralsight
01.2022 - 06.2025
Business Development Rep
Pluralsight
04.2021 - 01.2022
Business Development Rep
Scoro
02.2020 - 06.2020
Senior Business Development Rep and Team Lead
Proofpoint
10.2016 - 02.2020
New Accounts Setup Specialist
Conservice Utility Management and Billing
01.2015 - 10.2016
Coding Bootcamp - Web Development Program
Devmountain
Web and Mobile Development -
BATC
General Studies - General Studies, Computer Science Transfer Degree
SLCC
General Studies -
Utah State University
High School Diploma -
Davis High School
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