Michael Fazio
College Park,MD
Summary
Customer-focused professional with extensive experience in relationship management and operational coordination. Proven ability to build trust quickly, resolve issues effectively, and enhance sales initiatives through organized follow-through. Skilled in field operations, troubleshooting service challenges, and driving new business through strategic outreach. Accomplished Director with a strong track record in strategic planning, team leadership, and performance optimization, delivering innovative solutions that achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Prep Chef/Delivery
MGM Roast Beef
Washington, DC
04.2025 - Current
- Prepared, packaged, and delivered catering orders with a focus on accuracy and timeliness.
- Established rapport with customers at delivery sites to foster trust and encourage repeat business.
Head Coach
Next Level Lacrosse Club
05.2019 - Current
- Lead team development, communication, and mentorship, building strong relationships with athletes and families.
Director of Scout Reach
Boy Scouts of America (BSA)
Bethesda, MD
09.2022 - 03.2025
- Fostered relationships with schools, community partners, and parent organizations across multiple sites throughout Maryland, Washington D.C & Virginia.
- Drove program growth by 300% in 2.5 years through consistent outreach, cold engagement, and customer-centered service.
- Exceeded 2024 fundraising goal by 100% through strategic relationship building and coordinated event execution.
- Supervised and supported a team of six, ensuring consistent delivery of high-quality programming.
3rd Grade Educator/P.E. Instructor
St. Andrew the Apostle School
Silver Spring, MD
01.2021 - 06.2022
- Led classroom operations and ensured continuity during staffing shortages, maintaining organization under pressure.
- Built strong relationships with families and students through communication and consistent follow-through.
Director of Soccer Operations
DeMatha Catholic High School/Soccer Academy
Hyattsville, MD
06.2018 - 11.2021
- Organized logistics and oversaw youth summer camps with 75+ participants, including scheduling, inventory, and vendor coordination.
- Led marketing efforts reaching 10,000+ households, supporting enrollment growth and customer engagement.
Sales Travel Representative
STS Travel
Annapolis, MD
06.2016 - 05.2017
- Developed new client relationships through calls, outreach events, and referral engagement.
- Recommended packages, addressed service issues, and ensured quality to maintain customer satisfaction and repeat business.
Education
Bachelor of Arts - History
Towson University
Towson, MD06.2016
High School -
DeMatha Catholic High School
Hyattsville, MD06.2011
Skills
- Customer relationship management
- Sales support and business development
- Microsoft Office proficiency
- CRM expertise
- Logistics coordination
- Territory management and field operations
- Communication and presentation skills
Timeline
Prep Chef/Delivery
MGM Roast Beef
04.2025 - Current
Director of Scout Reach
Boy Scouts of America (BSA)
09.2022 - 03.2025
3rd Grade Educator/P.E. Instructor
St. Andrew the Apostle School
01.2021 - 06.2022
Head Coach
Next Level Lacrosse Club
05.2019 - Current
Director of Soccer Operations
DeMatha Catholic High School/Soccer Academy
06.2018 - 11.2021
Sales Travel Representative
STS Travel
06.2016 - 05.2017
Bachelor of Arts - History
Towson University
High School -
DeMatha Catholic High School