Conor Liu
Honolulu,HI
Summary
Results-driven and detail-oriented digital communications analyst with six years of experience in collecting and analyzing social media and company website information. Adept at utilizing advanced analytical techniques to predict and anticipate trends to increase company reputation among customers. Proven in being able to manage multiple projects and adjust to changing priorities and circumstances.
Overview
8
8
years of professional experience
Work History
Digital Communications Analyst
Hawaiian Electric Company
06.2019 - Current
- Provide customers with timely and relevant information via the company websites and social media sites
- Design company websites to best convey personalized and useful information to customers
- Analyze metrics tools and survey data to optimize customer satisfaction
- Lead User Acceptance Testing on various projects to ensure a quality product for customer use
- Maintain accessibility standards for various company websites and web portals
Commercial Underwriting Intern
First Insurance Company of Hawaii
05.2017 - 08.2017
Education
BBA - Management Information Systems
University of Hawaii At Manoa
Honolulu, HI05-2019
Skills
- Internal communications
Proficiency in the following programs
- Detail-oriented
- Microsoft Excel
- Time management
- Google Analytics
- Data analysis
- Adobe Software (Photoshop, InDesign, etc)
- Project and vendor management
- JIRA and ALM/Quality Center
- Web content management
- Scripting languages (HTML, CSS)
Projects
Customer Interconnection Tool Portal Launch - (April 2024)
- Communicate effectively with subject matter experts and provide user acceptance testing support
- Write concise test documentation such as test plans, scripts, and reports
Yearly creation and analysis of website metrics report
- Utilize Google Analytics and Google Tag Manager to analyze customer behavior
- Create comprehensible reports to showcase trends and insights on website performance
Timeline
Digital Communications Analyst
Hawaiian Electric Company
06.2019 - Current
Commercial Underwriting Intern
First Insurance Company of Hawaii
05.2017 - 08.2017
BBA - Management Information Systems
University of Hawaii At Manoa
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