Conor O'Neill
Security & Guest Services
Pacific Grove,CA
Summary
Resourceful Security and Guest Services Professional experienced in fire safety systems and management. Achieved compliance with building safety codes through collaboration with State Fire Marshal, First Alarm company, and California State Parks Rangers while maintaining high safety standards in diverse environments. Delivered exceptional customer service and guest satisfaction through effective incident reporting and documentation.
Overview
2
2
Certifications
20
20
years of professional experience
Work History
Security/Guest Services
ASILOMAR CONFERENCE GROUNDS
04.2022 - Current
- Ensured property safety by monitoring Fire Alert Panels and coordinating with First Alarm, achieving rapid emergency response across the entire grounds.
- Responded to guest medical incidents as the first responder on site. Provided initial care and coordinating EMS response.
- De-escalated necessary situations and monitoring loss prevention through camera feeds and incident reporting.
- Maintained key control for entire grounds, ensuring guest room key system functionality and troubleshooting room lock issues using Salto program and tools.
- Collaborated with State Fire Marshal to ensure compliance with building and safety codes during inspections.
- Maintained constant communication with State Park Rangers to coordinate incident response and share critical information.
- Delivered guest services by assisting with rides, ADA needs, luggage, conference support, and addressing guest inquiries to enhance overall satisfaction.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Bellman/Valet
Bernardus Lodge and Spa
05.2021 - 10.2021
- Delivered professional, welcoming service to guests by valeting cars, transporting luggage to rooms, and addressing guest needs throughout stay.
- Greeted guests upon arrival, delivered luggage assistance, and created polished first impressions.
- Escorted guests to accommodations, explained property amenities, and answered service questions clearly.
- Coordinated luggage handling with front desk staff to support smooth check-in and departure flow.
Stock Clerk/ Receiver
Pebble Beach Company
02.2017 - 12.2020
- Checked in orders and logged them into the system, ensuring accurate inventory for retail stores and golf courses.
- Cleared warehouse bays and loaded/unloaded trucks using forklift, supporting smooth warehouse operations.
- Obtained forklift certification through Pebble Beach, underscoring commitment to safety and operational standards.
Tour Guide
Monterey Bay Kayaks
04.2013 - 09.2016
- Led kayak tours in Monterey and Moss Landing, teaching kayaking skills and providing historical and marine biology insights to diverse groups.
- Instructed classes for all ages, school groups, business teams, and families, ensuring customer comfort and safety on the water.
- Managed kayak and SUP rentals, sales, inventory, and tour bookings while providing area information to enhance customer experience.
Front Desk Agent
Tahoe Beach and Ski Club
11.2011 - 01.2012
- Delivered exceptional customer service to international guests through efficient check-ins, reservation management, and personalized activity recommendations in Tahoe Basin.
Ski Lift Operator
Heavenly Ski Resort
04.2011 - 11.2011
- Operated ski lifts daily, managing startup, operational, and closing procedures to ensure guest safety and quality interactions.
- Ensured compliance with safety guidelines, fostering a secure and enjoyable experience for all guests.
- Monitored lift operations, ensuring passenger safety and smooth loading and unloading
- Assisted guests with chair positioning, restraint checks, and boarding instructions
- Inspected lift areas for hazards, ice buildup, and equipment irregularities
Bellman/Valet
Portola Hotel and Spa
11.2006 - 01.2010
- Collaborated with team to park cars, deliver luggage to rooms, and fulfill guest requests for additional items, enhancing guest satisfaction.
- Operated PBX system to handle all hotel calls and process room service orders efficiently.
Education
Firefighter I - Fire Science
South Lake Tahoe Fire Academy
South Lake Tahoe, CA06.2011
General Studies
Monterey Peninsula College
Monterey, CA01.2008
High School Diploma -
Pacific Grove High School
Pacific Grove, CA06.2006
Skills
- Incident management
- Code compliance
- Inventory management
- Report writing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Technical Proficiency
Certification
EMT-B (will be due to renew)
Timeline
Security/Guest Services
ASILOMAR CONFERENCE GROUNDS
04.2022 - Current
Bellman/Valet
Bernardus Lodge and Spa
05.2021 - 10.2021
Stock Clerk/ Receiver
Pebble Beach Company
02.2017 - 12.2020
Tour Guide
Monterey Bay Kayaks
04.2013 - 09.2016
Front Desk Agent
Tahoe Beach and Ski Club
11.2011 - 01.2012
Ski Lift Operator
Heavenly Ski Resort
04.2011 - 11.2011
Bellman/Valet
Portola Hotel and Spa
11.2006 - 01.2010
Firefighter I - Fire Science
South Lake Tahoe Fire Academy
General Studies
Monterey Peninsula College
High School Diploma -
Pacific Grove High School