Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victor Quintero

Chicago,IL

Summary

Adaptable retail and hospitality professional with 4+ years of success in high-traffic environments - from casino security to front-end grocery operations. Combines strong guest-service instincts with precise cash-handling, inventory control, and safety awareness (Forklift Experience). Recognized at Rivers Casino for reliability and at Jewel-Osco for driving smooth checkout flow and on-time online-order fulfillment. Eager to leverage proven teamwork, problem-solving, and customer-engagement skills in a professional setting.

Overview

5
5
years of professional experience

Work History

Security Support / Guest Services

Rivers Casino
07.2022 - 06.2025
  • Patrolled casino floor and coordinated with surveillance to deter theft and ensure patron safety.
  • Responded to emergency situations and escorted guests and employees when necessary, ensuring safety compliance.
  • Worked effectively in fast-paced environments.
  • Assisted in de-escalating conflicts with guests and provided clear documentation of incidents.
  • Supported casino operations by guiding guests, answering inquiries, and ensuring a smooth guest experience.

Donation Attendant & Cashier

Goodwill
10.2021 - 06.2022
  • Operated forklift to transport and stage large donation pallets with no safety violations.
  • Processed high-volume transactions accurately and maintained balanced cash drawers at shift end.
  • Provided hands-on support in receiving, organizing, pricing, and merchandising donated items.
  • Delivered friendly and helpful service to both donors and shoppers, contributing to store reputation.
  • Monitored inventory flow and communicated restock needs to management.
  • Maintained organized and clean worksite.

Cashier / Store Associate

Jewel-Osco
10.2020 - 07.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted 300+ customers daily with purchases, returns, and product location support.
  • Fulfilled and packed 40+ online grocery orders per day, meeting strict delivery timelines.
  • Maintained product presentation through shelf facing, rotation, and cleanliness.

Cashier (Seasonal)

Target
04.2020 - 08.2020
  • Streamlined checkout lines during busy seasonal periods, handling 25+ customers per hour.
  • Worked cross-functionally with team members to support order fulfillment and guest services.
  • Managed product returns and exchanges with professionalism and adherence to policy.
  • Supported visual merchandising efforts by helping with floor recovery and promotional setups.

Education

High School Diploma -

Aspira Early College High School
01.2020

Skills

  • Guest Service & Conflict Resolution
  • Cash Handling & POS Systems
  • Forklift Operation
  • Inventory Control & Merchandising
  • Online Order Fulfillment
  • Safety Compliance & Incident Reporting
  • Team Collaboration & Communication

Languages

Spanish
Native or Bilingual

Timeline

Security Support / Guest Services

Rivers Casino
07.2022 - 06.2025

Donation Attendant & Cashier

Goodwill
10.2021 - 06.2022

Cashier / Store Associate

Jewel-Osco
10.2020 - 07.2021

Cashier (Seasonal)

Target
04.2020 - 08.2020

High School Diploma -

Aspira Early College High School

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Victor Quintero