Vivianh Tran
Philadelphia,PA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Recognized for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Sabrina’s Café (Airport Location)
06.2024 - Current
- Serve guests in a timely, professional manner in a high-traffic airport setting
- Operate NCR POS system to process orders and transactions
- Anticipate guest needs to ensure satisfaction
Server
Gyu-Kaku Japanese BBQ
05.2022 - 07.2024
- Delivered attentive service in a high-volume restaurant serving 200+ guests daily
- Managed orders via Aloha NCR POS and reservations through OpenTable
- Supported operations by hosting, bartending, and training new staff
- Maintained efficiency with pre-bussing and running food
Server
Banh Mi & Bottles
10.2023 - 11.2023
- Greeted, seated, and served guests in an intimate dining environment
- Handled reservations with Resy and iPad ordering systems
- Enhanced guest experiences with friendly and efficient service
Server
Pho Ben City
05.2021 - 06.2021
- Hosted, served, and bussed tables while managing take-out orders
- Resolved guest concerns with professionalism
- Maintained smooth dining room operations during peak hours
Cashier
Pelicana
10.2020 - 06.2021
- Accurately processed transactions and handled guest orders using Square
- Maintained organization and supported shift closing procedures
- Provided quick and friendly service in a fast-paced setting
Education
Bachelor’s - Finance
Temple University
Philadelphia, PA06-2027
Associate’s - General Business
Community College of Philadelphia
Philadelphia, PA09.2022
High School Diploma - undefined
Central High School
Philadelphia, PA06.2020
Skills
- POS Systems: Square, Aloha NCR, NCR, iPad Ordering
- Reservations Platforms: Resy, OpenTable
- Guest Service & Conflict Resolution
- Team Collaboration & Training
- Cash Handling & Accuracy
- Strong work ethic
- Exceptional customer service
- Guest engagement
- High volume dining
- Server training
- Positive guest interactions
- High energy and stamina
Languages
Vietnamese
Limited Working
Timeline
Server
Sabrina’s Café (Airport Location)
06.2024 - Current
Server
Banh Mi & Bottles
10.2023 - 11.2023
Server
Gyu-Kaku Japanese BBQ
05.2022 - 07.2024
Server
Pho Ben City
05.2021 - 06.2021
Cashier
Pelicana
10.2020 - 06.2021
High School Diploma - undefined
Central High School
Bachelor’s - Finance
Temple University
Associate’s - General Business
Community College of Philadelphia
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