MIKE DELGIORNO
Ronkonkoma
Summary
Dynamic Operations Manager with over four years of multi-unit restaurant management experience and a strong foundation in software engineering. As founder of NEXOS Solutions, developed an innovative enterprise restaurant operating system that automates vendor ordering, labor scheduling, and POS integration, significantly enhancing operational efficiency. Demonstrated success in driving profitability and optimizing operations while cultivating high-performing teams across franchise locations. Committed to leveraging extensive operational management expertise to implement process improvements and foster a collaborative environment aligned with organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Doherty Enterprises – Applebee’s
01.2024 - Current
- Manage daily operations ensuring compliance with health regulations and company policies across high-volume location
- Develop and execute budgets, revenue forecasting, and expense control strategies to maximize profitability
- Lead hiring, training, and performance management for front and back-of-house teams
- Streamlined operational processes to enhance efficiency and reduce costs.
- Established key performance indicators to track operational success and inform strategic decisions.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Founder & CEO
NEXOS Solutions
03.2020 - Current
- Architected enterprise SaaS platform integrating multiple POS systems (Toast, Square, Clover, NCR Aloha) with vendor APIs
- Developed automated ordering, labor scheduling, and inventory management solutions for multi-unit restaurant chains
- Built AWS infrastructure including S3, Textract, KMS, and Aurora for enterprise-grade scalability and security
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Managed financial, operational and human resources to optimize business performance.
- Analyzed industry trends and tracked competitor activities to inform decision making.
FOH Manager
Avo Taco
03.2022 - 04.2024
- Directed payroll management, staffing, and vendor communications ensuring uninterrupted operations
- Implemented marketing initiatives resulting in revenue growth and improved market positioning
- Trained and mentored staff on customer service standards and operational procedures.
- Coordinated schedules to ensure adequate staffing and coverage during peak hours.
- Supervised front-of-house operations, ensuring exceptional guest experiences and service quality.
Assistant General Manager
Kicking Chicken
03.2021 - 03.2022
- Supervised daily restaurant operations, staff scheduling, and customer service standards
- Managed inventory control, ordering processes, and cost optimization initiatives
- Handled cash accurately and prepared deposits.
Education
Associate Degree - Software Engineering
Hunter Business School
01.2024
High School Diploma - undefined
Plainedge High School
Massapequa, NY01.2018
Skills
- Operations: P&L oversight, budgeting & forecasting, inventory control, vendor negotiations
- Team leadership
- Operations management
- Problem-solving
- Technical: Software development, POS systems (Toast, Square, Clover, NCR Aloha), AWS, database architecture
- Leadership: Team building, staff training & development, performance management, customer engagement
Certification
- T.I.P.S. Certified, Guard Card, Driver's License
- Suffolk County foo manager certificate
- Nassau County food manger certificate
Timeline
Operations Manager
Doherty Enterprises – Applebee’s
01.2024 - Current
FOH Manager
Avo Taco
03.2022 - 04.2024
Assistant General Manager
Kicking Chicken
03.2021 - 03.2022
Founder & CEO
NEXOS Solutions
03.2020 - Current
High School Diploma - undefined
Plainedge High School
Associate Degree - Software Engineering
Hunter Business School