- Music
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Fashion
William Raven
Philadelphia
Summary
Dynamic Special Services Supervisor with a proven track record in team management, employee relations, and strategic planning. Developed impactful strategies that improved client satisfaction and enhanced service delivery.
Overview
34
34
years of professional experience
Work History
Special Services/ Security Supervisor
Marketplace PHl Philadelphia Airport Management
Philadelphia, PA
10.1999 - 04.2024
- Supervised a team of Security / Special Services Officers to ensure proper processing of all food and shops deliveries.
- Ensure concessions program deliveries are processed in accordance with established procedures.
- Escort delivery vendors on the airfield according to regulations, using company vehicle.
- Monitor and report on safety practices in or around loading and storage areas.
- Conduct Monthly Inspection of Storage Areas/Cages/Rooms for compliance with storage guidelines.
- Ensured loading docks and storage areas are properly maintained.
- Coordinated training programs for staff, enhancing service delivery and operational efficiency.
- Developed strategies to improve client satisfaction, fostering positive relationships with stakeholders.
- Conducted regular performance evaluations to identify areas for improvement and set clear expectations for future success.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Collaborated with management to develop security policies and procedures.
- Screened vendors and contractors before granting access to restricted areas.
Security Supervisor
Marketplace /Redwood Advisory One Liberty Place
Philadelphia, PA
04.1993 - 10.1999
- Supervised Mall security operations, ensuring compliance with safety protocols and regulations.
- Conducted routine inspections of premises to identify potential security risks and vulnerabilities.
- Coordinated incident response strategies, improving overall safety measures across facilities.
- Analyzed security incidents, providing feedback to improve response protocols and operational efficiency.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Assisted in the development of security plans for special events, coordinating with multiple departments to ensure seamless execution.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergency situations to assess and deflect issues.
Security Supervisor
Pinkerton Security Services / Drexel Universty
Philadelphia, PA
05.1990 - 01.1992
- Supervised daily Campus security operations, ensuring compliance with safety protocols and procedures.
- Coordinated with local law enforcement to address security concerns and improve community relations.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Responded swiftly to security incidents and effectively resolved security issues.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Education
GED -
OIC
Philadelphia, PA03-1996
Skills
Task delegation
Incident management
Goal orientation
Teamwork
Problem-solving
Attention to detail
Multitasking Abilities
Reliability
Excellent communication
Effective communication
Adaptability and flexibility
Safety and security procedure
Strategic planning
Staff training
Employee performance evaluations
Adaptability
Written communication
Policy implementation
CCTV monitoring
Staff management
Security personnel training
Interests
Timeline
Special Services/ Security Supervisor
Marketplace PHl Philadelphia Airport Management
10.1999 - 04.2024
Security Supervisor
Marketplace /Redwood Advisory One Liberty Place
04.1993 - 10.1999
Security Supervisor
Pinkerton Security Services / Drexel Universty
05.1990 - 01.1992
GED -
OIC