Conor Robert Nicolson
Marina Del Rey
Summary
Cross-functional Business Analyst and Product Owner driving operational efficiency through strategic process improvements in entertainment, financial services, and healthcare. Expertise in stakeholder management and Agile methodologies, utilizing tools like Power BI and SaaS solutions to enhance project delivery and workflow optimization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Product Owner
Game Changing Films
Torrance
05.2025 - Current
- Introduced SaaS-based inventory management system (Sortly), improving asset accountability and streamlining inventory workflows.
- Implemented Rally Software to improve workflow tracking, task visibility, and delivery coordination across teams.
- Delivered training and onboarding for new systems and processes, facilitating adoption and effective use of implemented tools.
- Developed and maintained performance dashboards using Microsoft Power BI, enhancing visibility of key operational metrics and supporting data-driven decision-making.
Business Analyst
Dental Corp
Toronto
01.2025 - 04.2025
- Collaborated with stakeholders to define process requirements and identify inefficiencies, leading to implementation of enhanced workflows.
- Developed reporting and analysis to facilitate data-driven decision-making and track performance across business operations.
- Supported system and process changes by documenting requirements, mapping workflows, and coordinating implementation activities.
- Analyzed business requirements to enable operational and system improvements across clinical and administrative functions.
Tennis Professional
Muskoka Tennis Professionals
Muskoka/Toronto
03.2024 - 10.2024
- Delivered tailored private and group tennis coaching sessions, enhancing skill development and achieving individual performance goals.
- Engaged with high-net-worth clients and business leaders, fostering strong professional relationships that enhanced client satisfaction and retention.
- Instructed group and private tennis lessons for various skill levels.
- Developed personalized training programs to enhance player performance and skills.
- Organized and facilitated tennis clinics and tournaments for community engagement.
Business Analyst & Scrum Master
Capco
Edinburgh
01.2022 - 02.2024
- Acted as Business Analyst and Scrum Master across Agile delivery teams, facilitating sprint planning, stand-ups, backlog refinement, and retrospectives.
- Gathered and translated business requirements into user stories, process flows, and functional specifications to support SaaS platform adoption.
- Coordinated cross-functional stakeholders, aligning business needs with technical delivery and product outcomes.
- Supported Agile transformation by embedding Scrum frameworks, enhancing delivery cadence and team collaboration.
- Contributed to process improvement and system adoption strategies, boosting user engagement and operational efficiency.
- Delivered SaaS implementation and adoption projects within financial services environments, supporting end-to-end business transformation initiatives.
Junior Project Manager
Clece Care Services
Edinburgh
01.2021 - 11.2021
- Supported end-to-end delivery of healthcare transformation projects, coordinating cross-functional teams and ensuring alignment with project objectives.
- Coordinated project planning, scheduling, and stakeholder management to ensure timely delivery of key milestones.
- Developed project updates and reports to enhance visibility of risks, dependencies, and delivery progress.
- Collaborated with clinical and operational stakeholders to streamline processes and enhance service delivery outcomes.
Education
Master of Science - International Marketing
Heriot-Watt University
Edinburgh, United Kingdom05-2020
Bachelor of Arts - Business Management
Edinburgh Napier University
Edinburgh, United Kingdom06-2017
Skills
- Product management
- User story development
- Agile methodologies
- Agile methodology
- Stakeholder engagement
- Agile coaching
- Strategic thinking
- Workflow optimization
- Process improvement
- Data analysis
- Power BI
- Effective communication
Certification
- Certified Scrum Master
Timeline
Product Owner
Game Changing Films
05.2025 - Current
Business Analyst
Dental Corp
01.2025 - 04.2025
Tennis Professional
Muskoka Tennis Professionals
03.2024 - 10.2024
Business Analyst & Scrum Master
Capco
01.2022 - 02.2024
Junior Project Manager
Clece Care Services
01.2021 - 11.2021
Master of Science - International Marketing
Heriot-Watt University
Bachelor of Arts - Business Management
Edinburgh Napier University