Conor J. Kavanagh
South Hamilton,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
AREA CUSTOMER SUCCESS MANAGER
Sodexo @ Sanofi
01.2014 - Current
- Currently leading a team responsible for overseeing operations across three campuses in Massachusetts
- Manage a budget of over $10 Million in revenue
- Use data analytics to analyze customer preferences, track sales trends, and make data-driven decisions to improve overall business performance
- Implemented new point of sales technology, self-ordering kiosks, mobile ordering, and digital menu boards to enhance the overall customer experience and streamline operations.
ASSISTANT GENERAL MANAGER
Legal Seafood
01.2013 - 01.2014
- Assisted with opening 2 new locations
- Managed the day to day operations of a busy restaurant with over 40 employees
- Responsible for financial reporting, inventory control, procurement and employee development.
ASSISTANT GENERAL MANAGER
The Restaurant People
01.2012 - 01.2013
- Managed day to day operations of a $10 Million a year restaurant and lounge
- Responsible for the beverage program which includes controlling and full autonomy of a $300,000 inventory, managing and maintaining all wine lists, wine by the glass program, and specialty drinks
- Responsible for financial reporting, inventory control, procurement and employee training and development.
MAJOR ACCOUNTS DISTRICT MANAGER
ADP, Southeast Region
01.2010 - 01.2012
- Gained access and set appointments with C-level executives in organizations ranging from 50 to 150 employees
- Using a consultative approach, conducted a thorough analysis of the internal business processes of organizations to identify key business challenges and best position ADP's services
- Crafted analysis and demonstrated PowerPoint presentations to highlight significant ROI to prospects and clients
- Used my hospitality experience and knowledge to specialize in the restaurant and bar segment of South Florida.
Education
BACHELOR IN HOSPITALITY & BUSINESS MANAGEMENT -
Dublin Institute of Technology
Dublin, Ireland05.1997
HIGH SCHOOL DIPLOMA -
Blackrock, Dublin, Ireland
06.1993
Skills
- Strategic Planning
- Multi-site Operations Management
- Budgeting and Financial Analysis
- Data Analysis and Market Research
- Customer success management
- Team Leadership and Development
- Customer Relations
- Customer Retention
- Customer Account Management
- Troubleshooting
- Communication and Negotiation
- Proficient with Smartsheet, Salesforce, Teams, One Drive & Microsoft office
- Customer Advocacy
Notable Accomplishments
- Increased revenue by 10% last year by closely monitoring costs without compromising on quality or service, leading to increased profitability.
- Improved customer/client satisfaction through enhanced service and menu innovations.
- Streamlined operational processes to improve efficiency, reduce wait times, and optimize staff schedules, leading to increased productivity.
- Demonstrated ability in financial reporting and data analysis.
- Assisted with the implementation of our waste management system to minimize waste, and optimize inventory turnover.
- Successfully adapt to ever changing industry trends such as technology integration, online ordering and sustainable practices to stay competitive
Timeline
AREA CUSTOMER SUCCESS MANAGER
Sodexo @ Sanofi
01.2014 - Current
ASSISTANT GENERAL MANAGER
Legal Seafood
01.2013 - 01.2014
ASSISTANT GENERAL MANAGER
The Restaurant People
01.2012 - 01.2013
MAJOR ACCOUNTS DISTRICT MANAGER
ADP, Southeast Region
01.2010 - 01.2012
BACHELOR IN HOSPITALITY & BUSINESS MANAGEMENT -
Dublin Institute of Technology
HIGH SCHOOL DIPLOMA -
Blackrock, Dublin, Ireland
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