Conrad Cummings
Summary
Detail-oriented, organized and meticulous employee with over 3 years of customer support experience. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Analyst
ELB Learning (formerly ELearning Brothers)
08.2021 - 10.2023
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Prepared bills receivable, invoices, and bank deposits.
- Posted customer payments by recording cash, checks, and credit card transactions.
Phone Repair Technician
Mint Repair
05.2021 - 06.2022
- Diagnosed and repaired broken smart devices.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Helped train new employees on workplace SOP, and phone repair skills.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Home Pro Technician
Vivint
04.2020 - 08.2020
- Installed, replaced, and repaired Vivint security systems for individuals and businesses.
- Conferred with customers to determine their needs, the nature of problems they had, and to explain repairs.
- Worked long hours; often from the morning into late at night.
- Received necessary certification to work with HVAC systems, electrical, and locksmithing.
Front Office Manager
ELearning Brothers LLC.
08.2016 - 02.2017
- Coordinated and directed sales leads to our team.
- Compiled spreadsheets of sales to keep upper management informed using beginning Microsoft Excel skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts - National Security Studies
Utah Valley University
Orem, UT12.2022
Skills
- Customer Service
- System Troubleshooting
- Microsoft Office
- Accounts Receivable
- Speedy Learner
- Flexible and calm
Timeline
Accounts Receivable Analyst
ELB Learning (formerly ELearning Brothers)
08.2021 - 10.2023
Phone Repair Technician
Mint Repair
05.2021 - 06.2022
Home Pro Technician
Vivint
04.2020 - 08.2020
Front Office Manager
ELearning Brothers LLC.
08.2016 - 02.2017
Bachelor of Arts - National Security Studies
Utah Valley University
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