Summary
Work History
Education
Skills
Timeline
Generic

Conrad Hayes

Plainsboro,NJ

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work History

Customer Satisfaction Account Manager

Bank of America
2005 - 2010
  • Oversaw daily department call volume of 150 calls in alignment with corporate goals.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Goal-oriented professional with proven success in reaching monthly sales goals in excess of $250,000
  • Dedicated to enhancing team performance and driving business success.
  • Examined credit updates and evaluated for credit terms and credit limit increases.
  • Analyzed creditworthiness of loan applicants and determined credit risk of loan
  • Implemented privacy assist protection to reduce fraud and security breaches
  • Analyzed competitor PNC's strengths and weaknesses to support strategic decision-making.

National Strategic Account Manager

Verizon
2000 - 2005
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored sales performance metrics to achieve strategic account objectives
  • Professionally resolved customer complains and concerns utilizing active listening.
  • Raised concerns to upper management as needed
  • Professionally answered customer inquires about billing, service plans and technical issues.
  • Functioned as a liaison to the billing department, facilitating refined communication and coordination concerning billing issues.
  • Collaborated with senior management to institute initiatives for the recognition of departments with the objectives of enhancing morale, promoting retention, and cultivating an environment of appreciation. Implemented diversity, equity, and inclusion programs for the team.

Education

Bachelor of Science - Business Management

Kean University
Union, NJ
01-2026

Skills

  • Data-driven decision making
  • Community involvement
  • Converting leads into sales
  • Positive and professional
  • Skilled in addressing customer complaints
  • Account setup and closure
  • Process optimization
  • Proficient in managing refunds
  • Client relationship management
  • Financial product sales
  • Credit solutions guidance

Timeline

Customer Satisfaction Account Manager

Bank of America
2005 - 2010

National Strategic Account Manager

Verizon
2000 - 2005

Bachelor of Science - Business Management

Kean University

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