Consepcion Enriquez-Campuzano
Aurora,CO
Summary
Dynamic professional with a proven track record of delivering exceptional customer service and maintaining high standards of safety across roles at Uber and Lyft, USPack Courier Service, and John Deere. Leveraged effective communication and bilingual skills to enhance customer satisfaction and streamline operations. Demonstrated dependability and attention to detail, achieving high customer ratings and improving inventory accuracy.
Dedicated Rideshare Driver with over 5 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.
Overview
11
11
years of professional experience
Work History
Rideshare Driver
Uber And Lyft
07.2019 - Current
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings vehicle cleanliness, and good customer service.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Adhered to all safety regulations and traffic laws while driving.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Delivered passengers to destinations safely and on time.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
Medical Courier
USPack Courier Service
02.2024 - 08.2024
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Implemented inventory control measures for proper storage and tracking of medical supplies during transport.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Communicated with dispatch and customers for accurate delivery information.
- Obtained signatures for delivery documents and packages.
- Delivered packages to customer doorsteps and business offices.
Warehouse Worker
John Deere
07.2013 - 10.2018
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded, unloaded, and moved material to and from storage and shipping trailers.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled pallets and crates for secure transportation of materials.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Drove forklifts, pallet jacks and other equipment to move materials.
Education
High School Diploma -
Arvada Senior High School
Arvada, CO05-2009
Skills
- Patient and understanding
- Good Customer Service
- Dependable and reliable
- Effective communication skills
- Communication and Interpersonal Skills
- Attention to Detail
- Bilingual/Multilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Courier
USPack Courier Service
02.2024 - 08.2024
Rideshare Driver
Uber And Lyft
07.2019 - Current
Warehouse Worker
John Deere
07.2013 - 10.2018
High School Diploma -
Arvada Senior High School
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