Angela Newsom
Booneville,MS
Summary
Dynamic and self-motivated professional with a proven record of generating and building customer/client relations. Psychology undergraduate with strong customer/client service experience. Acknowledged for excellent adaptability and problem-solving abilities.
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Licensed life and health insurance professional equipped with strong analytical skills and in-depth knowledge of life and health insurance products and regulations. Proven track record of effective communication and negotiation, ensuring optimal client satisfaction and policy administration. Focused on team collaboration and results, adaptable to changing needs, and dependable in high-pressure environments. Skilled in policy analysis, and client education, bringing client-first approach to every interaction.
Overview
14
14
years of professional experience
Work History
Rideshare Driver
Uber
Oxford, MS
04.2023 - Current
- Ensured safe and reliable transportation services for passengers.
- Ensured vehicle cleanliness and maintenance to enhance passenger comfort.
- Complied with traffic laws, regulations, and safety standards to uphold passenger and road user safety.
- Managed prompt responses to customer calls and dispatch instructions for pick-ups and drop-offs.
Licensed Health Insurance Agent- Remote
Senior Life Insurance Company
Thomasville, GA
06.2025 - 03.2026
- Facilitated customer education on benefits and features of diverse Medicare plans to enhance enrollment rates.
- Achieved and surpassed monthly sales targets through strategic planning and execution of sales initiatives.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Executed comprehensive needs assessments to determine optimal Medicare plan options for clients.
- Leveraged CRM software to track leads and manage customer interactions effectively.
Clinical Assistant - Tishomingo, MS
Extra Mile Recovery
Tishomingo, MS
03.2024 - 06.2025
- Directed client supervision and managed daily scheduling operations.
- Led client support interactions by actively listening to concerns and delivering empathetic responses.
- Led group sessions and in-house meetings to enhance client understanding of living skills and recovery tools.
- Coordinated client transportation logistics for external meetings and recreational events.
- Oversaw client medication administration to guarantee compliance with prescribed regimens.
- Fostered a nurturing environment to enhance recovery processes.
- Directed management of patient records using electronic health record systems, ensuring data accuracy and confidentiality.
Sales Advisor
Amplify Life Insurance
11.2023 - 03.2024
- Call clients who have filled out a walkthrough to explain the various policies and coverage the company offers.
- Customize plans to meet a client's needs.
- Assists with long-term planning.
- Assists with the completion of applications and other necessary paperwork and submits applications for underwriting approval.
- Cultivated relationships with clients to understand insurance needs and deliver tailored solutions.
- Leveraged CRM software to track leads, manage accounts, and enhance customer engagement.
Sales Development Advisor & Licensed Life Insurance Agent- Remote
Selectquote
01.2022 - 03.2024
- Responsible for creating a positive 1st impression of SelectQuote by having a positive tone of voice and conversational energy on the consumer's 1st interaction with the Company.
- Develop working relationships with customers.
- Outbound dialing sales prospects who have expressed interest in receiving quotes for SelectQuote's insurance product suite.
- Consistently meets and exceeds company expectations for outbound conversion, quality assurance, and availability.
- Proven sales success; ranked #3 for the team’s Dual Pod total call points and outbound transfers for the last 10 months (June-April).
- Exceeds company availability expectations of 84%;
- Consistently implement coaching tips to achieve stronger sales results.
- Assist in team coaching by offering advice in our sales improvement chat and allowing other team members to listen live to call sessions with the supervisor.
- Active participant in company growth, exhibited by being flexible/adjusting to changes quickly.
- Consults with clients and prospective clients to assess life insurance needs and goals.
- Provides rate quotes and coverage recommendations.
- Assists with long-term planning.
- Assists with the completion of applications and other necessary paperwork and submits applications for underwriting approval.
- Transfers to other departments to make sure all needs are met.
- Developed strategic initiatives to enhance client engagement and satisfaction.
- Analyzed market trends to inform product offerings and improve sales strategies.
Scale Attendant/Administrative Assistant- Corinth, MS
Waste Connections
Corinth, MS
01.2019 - 01.2022
- Weigh trucks as they enter and leave, print scale tickets.
- Develop working relationships with customers.
- Communicate daily and weekly reports to the supervisor in the home office.
- Daily clerical duties.
- End-of-month closing duties, including invoicing.
- Managed incoming and outgoing vehicle traffic, optimizing flow within facility.
- Maintained compliance with safety regulations and environmental standards during operations.
- Documented weight tickets and data entry into management systems for record-keeping.
Co-owner/Bookkeeper Booneville, MS
Nathan Lawn Care
Booneville, MS
04.2015 - 07.2018
- Trained and mentored team members on best practices in landscape maintenance and equipment handling.
- Managed customer relationships, addressing inquiries and resolving issues promptly to ensure retention.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Coordinated marketing efforts to increase brand visibility and attract new client segments effectively
- Document all expenses and income; keep up with mileage and all tax documents.
- Developed and implemented efficient lawn care practices to enhance service delivery.
- Oversaw scheduling and resource allocation for optimal project execution and customer satisfaction.
Production Team Member Guntown, MS
APMM
Guntown, MS
10.2012 - 11.2017
- Plan, prepare, and complete production procedures.
- Operate equipment and maintain safe work practices..
- Maintain normal production operations to serve customer needs with quality products.
- Operated machinery to ensure efficient production processes.
- Collaborated with team members to maintain high-quality standards.
- Conducted routine equipment inspections to prevent downtime.
- Assisted in training new employees on safety protocols and procedures.
- Monitored inventory levels and communicated needs to management.
- Implemented process improvements that enhanced workflow efficiency.
Clinical Assistant Tupelo, MS - PRN
Region III Chemical Dependency
Tupelo, MS
01.2012 - 12.2012
- Help maintain client goals and sustained recovery
- Assist clients with medication and ensure that they follow all guidelines.
- Lead groups where clients learn living skills and recovery tools.
- Assisted healthcare professionals in patient evaluations and treatment planning.
- Coordinated patient care activities to ensure compliance with regulatory standards.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Led initiatives to enhance patient engagement through educational materials and resources.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Associate's Degree - Psychology
Northeast Mississippi Community College
Booneville, MS5 2010
Skills
Assisted in maintaining compliance with HIPAA regulations to protect patient information Supported teams in implementing privacy policies and procedures Aided in training staff on HIPAA requirements and best practices
Conducted outreach to potential clients through cold calling Assisted in generating leads and building customer relationships Supported sales team in achieving targets through effective communication
Developed and managed individual health plans to ensure personalized care
Assisted in comparing various policies to identify key differences Supported teams in understanding policy implications Contributed to documentation of policy analysis findings
Oversaw inbound call management operations to ensure efficient customer service delivery
Conducted comprehensive needs assessments to identify gaps and opportunities for improvement
Assisted clients in understanding life insurance options and completing application processes Supported policyholders with claims and policy updates Maintained accurate records of client interactions and policy details
Managed objection handling processes to resolve client concerns effectively
Ensured adherence to regulatory standards and compliance protocols
Leveraged extensive Medicare expertise to navigate complex regulatory frameworks
Demonstrated commitment to professional standards and ethical practices
Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
Timeline
Licensed Health Insurance Agent- Remote
Senior Life Insurance Company
06.2025 - 03.2026
Clinical Assistant - Tishomingo, MS
Extra Mile Recovery
03.2024 - 06.2025
Sales Advisor
Amplify Life Insurance
11.2023 - 03.2024
Rideshare Driver
Uber
04.2023 - Current
Sales Development Advisor & Licensed Life Insurance Agent- Remote
Selectquote
01.2022 - 03.2024
Scale Attendant/Administrative Assistant- Corinth, MS
Waste Connections
01.2019 - 01.2022
Co-owner/Bookkeeper Booneville, MS
Nathan Lawn Care
04.2015 - 07.2018
Production Team Member Guntown, MS
APMM
10.2012 - 11.2017
Clinical Assistant Tupelo, MS - PRN
Region III Chemical Dependency
01.2012 - 12.2012
Associate's Degree - Psychology
Northeast Mississippi Community College