Conseulo Lovelady-West
Belleville,Michigan
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Executive
Opus IVS
Dexter, MI
02.2022 - Current
- Prospect for new business through cold calling, email, &social media within an assigned territory
- Close new business sales within assigned territory
- About 70% Outbound & 30% inbound lead distribution
- Hit & exceed a monthly sales quota
- Work full sales cycle from opening to closing sale
- Work variety of inbound leads including web leads, call-ins, pre-set appointments, and/or live phone transfers from SDR's
- Build meaningful business relationships through consultative selling approach Generate, maintain, and expand existing database of prospects within assigned territory
- Team with channel partners and other industry leaders within an assigned Territory to expand footprint &brand
- Hit key performance indicators (KPI's) including calls, talk time, pipeline, sales, etc
- Other duties as assigned
Salesperson
Mayesh Wholesale Florist
03.2013 - Current
- Assist customers on daily basics in selling flower and planning wedding and events
- Monitor competitors, market conditions and product development. Make sales calls to new and existing clients
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Customer Service Representative
Delta Air Lines, Inc
Romulus, MI
09.2012 - 08.2013
- Checked items received against items ordered by verifying receipts
- Answer phones promptly and follows proper phone protocol
- Responds to client needs in timely, helpful, and courteous manner, regardless of clients attitude
- Listens attentively to understand client needs and concerns
- Maintains confidentially of clients and company information
- Demonstrates proficiency with relevant office systems and tools
- Manages daily appointments
- Load and unload baggage, cargo mail and company property from aircraft
- Operate various types of ground equipment including tugs, vans, ground power units (GPU), environmental units (heaters/air conditioners), portable labs and deicer units
- Transfer baggage, mail and cargo to other carriers/locations
- Direct aircraft movement to/from proper parking locations.
Auditor
MOTOR Information Systems
02.2002 - 04.2007
- Responsible for conducting daily audits on company's revenue
- Examine internal controls to detect deficiencies and to detect possible fraud
- Secure, count, and maintain daily cash revenue in safe
- Verifying records of transactions posted by workers, checking figures, postings, and documents to ensure are correct, mathematically accurate, and properly coded
- Prepared working papers, reports and supporting documentation for audit findings
- Developed auditing program to address risks and evaluate regulatory requirements.
Education
Associate of Arts - Conseulo
University of Phoenix
AZ06.2005
High School Diploma -
Romulus Senior High School
Romulus, MI06.1999
Skills
- Sales Strategies Implementation
- Business Development and Planning
- Profit and Loss Accountability
- Budget Development
Certification
Sandler Sales Certified
Skills
auditing benefits administration conflict management customer relations database administration
development documentation listening marketing microsoft mail
Additional Information
- Honors & Awards - Mayesh Wholesale Florist Mar 2017 Wholesale Employee of the Year .
- Sandlers Training Certification
Timeline
Account Executive
Opus IVS
02.2022 - Current
Salesperson
Mayesh Wholesale Florist
03.2013 - Current
Customer Service Representative
Delta Air Lines, Inc
09.2012 - 08.2013
Auditor
MOTOR Information Systems
02.2002 - 04.2007
Associate of Arts - Conseulo
University of Phoenix
High School Diploma -
Romulus Senior High School