Constance Adams
Richmond,VA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Ace Glass
Richmond, VA
12.2020 - Current
- Greet customers
- Schedule customer repair job
- Cash out customers
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Parts Sales Manager
AutoZone
Richmond, VA
10.2018 - 10.2021
- Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and achieved unprecedented staff retention.
- Conducted complimentary battery checks, [Type] testing and wiper installations.
- Managed knowledgeable and professional [Number]-member parts sales team that delivered right parts to customers quickly and secured great deals on top-quality out-of-stock parts.
- Executed product expertise and department process improvements to meet organizational goals.
Assistant Manager
Dollar Tree
Chester, VA
11.2008 - 08.2019
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
Skills
- Credit card payment processing
- Report creation
- Report generation
- Schedule mastery
Timeline
Customer Service Representative
Ace Glass
12.2020 - Current
Parts Sales Manager
AutoZone
10.2018 - 10.2021
Assistant Manager
Dollar Tree
11.2008 - 08.2019