Constance Barger
Somerset
Summary
Dynamic and results-driven Office Manager with 3 years of experience in office management, customer relations, and administrative support. Proven track record in enhancing operational efficiency and fostering strong client relationships. Adept at scheduling, data entry, and conflict resolution, consistently delivering exceptional service while maintaining meticulous records. Highly skilled in project management, workflow optimization and team coordination, committed to creating a harmonious and productive work environment. Seeking to leverage extensive skills and experience to contribute to the success of a forward-thinking organization.
Professional with proven track record in customer service and communication, prepared for this role. Known for strong focus on team collaboration and achieving results. Skilled in managing high call volumes, resolving issues efficiently, and adapting to changing needs. Reliable, flexible, and adept at using contact center software.
Experienced with managing high call volumes and resolving customer inquiries promptly and professionally. Utilizes effective communication and active listening to understand and address customer needs. Knowledge of using CRM systems and call center software to streamline processes and enhance customer experience.
Overview
39
39
years of professional experience
Work History
Contact Center Agent
Associated Eye Care
Stillwater, MN
05.2025 - Current
- Managed high volume of inbound calls to provide exceptional customer service and support.
- Resolved patient inquiries regarding appointments, updating charts, entering insurance and demographics.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Answered over 100 calls per shift to meet fast-paced call center demands.
- Demonstrated exceptional multitasking abilities by navigating multiple systems simultaneously during calls to provide accurate information to customers quickly.
- Managed high-stress situations effectively, remaining calm and professional while addressing escalated customer issues.
- Exceeded performance metrics consistently, showcasing dedication to providing excellent customer service.
- Participated in ongoing training programs to stay current on scheduling with the changing insurance matrix.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Office Manager
Somerset Chiropractic Health and Vitality Center
Somerset, Wisconsin
10.2021 - 07.2025
- Manage day-to-day operations of the office, such as ordering supplies and supplements, maintaining equipment and managing calendars and scheduling appointments by phone and in person.
- Resolve customer inquiries and complaints professionally.
- Create and maintain filing systems to ensure accurate record keeping.
- Submit clinical documentation in accordance with guidelines to Medicare and Accident Injury Lawyers.
- Trained and onboarded new office staff members.
- Foster relationships with vendors to expedite orders, repairs and maintenance.
Front Desk Receptionist
Perfect Reflection Salon
Somerset, Wisconsin
09.2020 - 09.2021
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Processed payments accurately and efficiently.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Monitored front desk traffic to support customer satisfaction.
- Maintained cleanliness and organization of public areas and conference rooms.
- Opened and closed main office in alignment with established security procedures.
Certified Pharmacy Technician
Walmart
Oak Park Heights, Minnesota
01.2010 - 01.2015
- Processed insurance claims and payments for medications.
- Processed claims for third-party prescription services.
- Demonstrated excellent customer service and communication skills while assisting customers with their inquiries.
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
- Accurately entered patient information into pharmacy software systems.
- Stocked and replenished shelves to remove out-of-date items from inventory.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Maintained confidentiality of all patient records and information as required by HIPAA regulations.
- Completed billing transactions accurately using third-party payer systems.
- Filled and verified dosages and measured medications for prescriptions.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Monitored inventory levels and maintained shelves, stocking with adequate supplies.
- Processed prescriptions in accordance with state and federal regulations.
- Maintained patient confidentiality when handling records and sensitive data.
- Received written prescription and refilled requests and verified that information is complete and accurate.
- Answered pharmacy telephones to respond to questions or requests.
- Counted stock of medications, chemicals, or supplies to enter inventory data into computer.
- Called insurance companies to retrieve patient information.
- Operated cash registers to accept payment from customers.
Cabin Service Agent
Delta Airlines
Cincinnati, Ohio
11.1986 - 03.1994
- Stocked, cleaned and organized on the airplane and back at the supply building.
- Performed accurate inventory control of all aircraft supplies including food, beverages, magazines and newspapers.
- Demonstrated ability to work in a fast-paced environment, multitasking and prioritizing tasks.
- Maintained cleanliness of the cabin interior before each flight including lavatories, seats and overhead bins.
- Cleaned and sanitized flight cabin and bathrooms to reduce risk of spreading illness.
- Cleaned aircraft interiors by picking up waste, wiping down windows, or vacuuming.
- Completed all assigned tasks related to aircraft cleaning prior to departure times.
- Answered phones and billing in Cargo.
Education
High School Diploma -
McAuley High School
Cincinnati, Ohio06.1985
Skills
- Microsoft Excel/Outlook
- Experience with NextGen
- Office Management Office administration, scheduling and calendar management, data entry
- Technical Skills Insurance HCFA 1500 Claim Forms billing, private pay billing, project management, workflow optimization
- Microsoft Windows
- Customer Relations Customer service, conflict resolution, clear oral and written communication
- Schedule adherence
- Remote work capabilities
- Call center operations
- Data entry
Timeline
Contact Center Agent
Associated Eye Care
05.2025 - Current
Office Manager
Somerset Chiropractic Health and Vitality Center
10.2021 - 07.2025
Front Desk Receptionist
Perfect Reflection Salon
09.2020 - 09.2021
Certified Pharmacy Technician
Walmart
01.2010 - 01.2015
Cabin Service Agent
Delta Airlines
11.1986 - 03.1994
High School Diploma -
McAuley High School