Lauren Chateauneuf
Derry
Summary
Dependable Contact Center Agent with background in providing exceptional customer service in fast-paced environments. Demonstrated strengths include problem-solving, effective communication and maintaining customer satisfaction. Previous roles involved conflict resolution, training new agents and implementing initiatives to improve operational efficiency.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Contact Center Agent
Expo Home Improvement
Texas City
10.2023 - Current
- Set customer appointments and handled complaints, ensuring timely and effective resolution.
- Processed customer accounts, maintained accurate records, and filed necessary documents.
- Followed company policies, guidelines, and communication procedures to provide consistent, high-quality customer care.
Shift Manager
Panera Bread
Derry
- Current
Executive Assistant / Office Manager
Siren Agency
Los Angeles
08.2023 - 10.2023
- Provided administrative support to the CEO, including managing calendars and scheduling client meetings.
- Managed communication via email and text, serving as a gatekeeper to filter information and meeting requests.
- Maintained detailed records and ensured efficient day-to-day office operations.
Expo/Hostess
The North Side Grille
Nashua
06.2023 - 08.2023
- Greeted customers, managed seating arrangements, and ensured high-quality customer service.
- Maintained a waitlist during peak hours and efficiently managed reservations and phone calls.
Clinical Customer Care Representative (CPhT)
Amazon Pharmacy (PillPack)
Remote
11.2022 - 04.2023
- Worked alongside pharmacists to ensure accurate medication dispensing, packing, and labeling.
- Processed insurance claims and assisted with inventory management.
- Handled administrative duties and ensured regulatory compliance.
Licensed Nursing Assistant (LNA)
Mt. Carmel Rehabilitation and Nursing
Manchester
12.2021 - 10.2022
- Assisted with direct patient care, including monitoring skin condition, hydration, nutrition, and bowel status.
- Documented care activities and reported any changes in patient condition to the nursing team.
BDC Receptionist
Tulley Automotive Group
Nashua
06.2020 - 10.2021
- Managed incoming customer inquiries via phone and online, scheduling appointments and generating sales leads.
- Served as the first point of contact for customers, ensuring a professional and welcoming experience.
Receptionist
Acfast Appliance Service
Goffstown
06.2019 - 10.2020
- Directed phone calls, scheduled appointments, and managed mail and courier deliveries.
- Performed general administrative tasks, including filing and recordkeeping.
Sales Associate
Autofair VW
Merrimack
04.2018 - 10.2018
- Assisted customers in selecting new and used vehicles, conducting needs assessments, and aligning offerings with customer budgets and preferences.
- Coordinated with internal departments and third-party vendors to finalize sales and payments.
- Provided post-sale customer service through follow-ups and updates.
Education
Tyngsboro High School
Tyngsboro, MASkills
- Data Entry & Record Management
- Medical Billing
- Medical Terminology
- Healthcare Support & Patient Care
- Negotiation
- Microsoft Word
- Microsoft Outlook
- QuickBooks
- Vital Signs
- HIPAA
- Administrative Experience
- Medical Office Experience
- Executive Support & Office Management
- Pharmacy Technician Experience
- Proficient in Microsoft Office Suite
- Proficient in Google Workspace
- Proficient in CRM systems
- Customer Service & Conflict Resolution
- Sales & Product Knowledge
- Appointment Scheduling & Calendar Management
- Medical Records
- EMR Systems
Certification
- Licensed Nursing Assistant
- Pharmacy Technician Certification
Timeline
Contact Center Agent
Expo Home Improvement
10.2023 - Current
Executive Assistant / Office Manager
Siren Agency
08.2023 - 10.2023
Expo/Hostess
The North Side Grille
06.2023 - 08.2023
Clinical Customer Care Representative (CPhT)
Amazon Pharmacy (PillPack)
11.2022 - 04.2023
Licensed Nursing Assistant (LNA)
Mt. Carmel Rehabilitation and Nursing
12.2021 - 10.2022
BDC Receptionist
Tulley Automotive Group
06.2020 - 10.2021
Receptionist
Acfast Appliance Service
06.2019 - 10.2020
Sales Associate
Autofair VW
04.2018 - 10.2018
Shift Manager
Panera Bread
- Current
Tyngsboro High School