Constance Carper
Tampa,FL
Summary
Hardworking Account Manager with 25 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
21
21
years of professional experience
Work History
Account Manager
CSA
Tampa, FL
02.2021 - Current
- Develop new relationships with OEM's, industrial MRO facilities, residential and commercial contractors, and distribution centers by cold calling
- Developed successful distributor relationships and quickly resolved service requests to increase sales.
- Educate contractors and distribution sales staff / management about the ever-changing electrical products and services that would apply to them in their specific markets
- Maintained accurate records of all customer interactions in the CRM system.
- Analyzed client data and identified opportunities for growth.
- Renewed existing accounts by cementing trusting relationships with customers.
- Collaborated with sales team to collectively drive growth and market share.
- Managed multiple accounts simultaneously while meeting deadlines.
- Built and maintained productive relationships with customers and internal partners.
- Provided training and guidance to new Account Managers.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Comfortable in many different working environments from construction sites to engineering offices.
- Provided technical support to customers when needed.
- Generated leads through cold calling activities.
- Presented product features and advantages to potential customers during sales meetings.
Patient Care Coordinator
Clinique of Plastic Surgery
Saint Petersburg, FL
04.2014 - 02.2021
- Respond appropriately to patient's needs and concerns
- Respond in a timely manner and follow up to patients' needs, inquiries
- Explaining procedures and responding to questions in a professional, friendly manner
- Offer guidance to patients regarding surgical and cosmetic procedures
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Handle a high level of new and current patient calls using professional tone and exceptional judgment
- Ability to multi-task, moving effortlessly from one project to another
- Maintain communication with practitioner and all team members
- Complete miscellaneous office duties and projects as assigned in a timely manner
- Assists all team members as requested.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Communicated with patients to ensure quality of care and develop care plans.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Project Manager / Account Executive
Associated Construction Products
Tampa, FL
08.2013 - 03.2014
- Inside and outside sales for the State of Florida
- Developed new relationships with FDOT contractors as well as growing relationships with current clients
- Handled Project Coordination with contractors, vendors and construction field engineers to ensure an efficient process during construction
- Marketing to new prospects thru networking groups
- Maintained and developed new relationships in person and via phone/email.
- Built and established strong partnerships with teams, vendors and contractors.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Account Executive
ASAP Home Oxygen
Clearwater
01.2007 - 06.2009
- Responsibilities included outside/inside sales, building and maintaining relationships, managing accounts, billing concerns from nursing home / hospital staff and patients
- Responsible for delivering the oxygen and educating care takers and patients on the device
- Responsible for cold calling physicians and staff to increase sales
- Exceeded quota every month.
Account Executive
Argent Mortgage
Tampa
11.2002 - 12.2006
- Responsibilities included outside/inside sales, building and maintaining relationships with clients and home buyers
- Constantly staying abreast with regulatory and industry standards to keep accounts informed and ahead of the changes
- Traveled to quarterly sales meetings and bi-annual trade shows to increase sales and knowledge of the market.
Skills
- Project Coordination
- Medical Scheduling
- CRM Software
- Account Management
- Salesforce
- Negotiation
- OEM
- Outside sales
- B2B sales
- Business development
- Customer relationship management
- Presentation skills
- Conflict management
- Manufacturing
- Communication skills
- Project management
- Construction sales
- Computer literacy
- Leadership
- Territory management
- Organizational skills
- Administrative experience
- Product demos
- Medical sales
- Retail sales
- Public speaking
- Patient care
- Supervising experience
- Territory sales
- Practice management
- Medical office experience
- Medical scheduling
Timeline
Account Manager
CSA
02.2021 - Current
Patient Care Coordinator
Clinique of Plastic Surgery
04.2014 - 02.2021
Project Manager / Account Executive
Associated Construction Products
08.2013 - 03.2014
Account Executive
ASAP Home Oxygen
01.2007 - 06.2009
Account Executive
Argent Mortgage
11.2002 - 12.2006
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