CONSTANCE CARULLO
Kansas City,MO
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service role.
Offering caring and empathetic approach with strong desire to learn and grow in healthcare setting. Brings foundational knowledge in patient care principles and demonstrates ability in performing essential tasks such as taking vital signs and assisting with daily living activities.
Friendly and compassionate individual with strong interpersonal skills and passion for patient care. Knowledge of basic medical terminology and proficiency in vital sign monitoring and patient assistance. Committed to providing high-quality care to improve patient well-being.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum Mobile
Kansas City, MO
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified root cause of technical issues and developed solutions.
PCT (Patient Care Technician)/CNA
Myers Nursing Home
Kansas City, MO
10.2020 - 09.2024
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Instructed new employees on proper techniques of performing daily tasks.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Provided emotional support to patients and their families during difficult times.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Explained treatment procedures to patients and their families.
- Conducted safety rounds regularly to ensure safe environment for patients.
Education
High school diploma or GED -
Center High School
05.2021
Skills
- Data entry
- Blood glucose testing
- CPR certification
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- MCAS - Microsoft Certified Application Specialist
- CPCT/A - Patient Care Technician/Assistant
Timeline
PCT (Patient Care Technician)/CNA
Myers Nursing Home
10.2020 - 09.2024
Customer Service Representative
Spectrum Mobile
High school diploma or GED -
Center High School