Constance Dailey

• Consistently met or exceeded performance goals for completed repairs and customer satisfaction ratings.
• Provided detailed explanations of repair processes to customers, ensuring confidence in the quality of work performed.
• Reduced repair time for devices by streamlining troubleshooting processes and procedures.
• Managed multiple simultaneous repair projects, prioritizing tasks based on urgency and complexity.

• Worked productively in fast-moving work environment to process large volumes of claims.
• Followed up with customers on unresolved issues.
• Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
• Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
• Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
• Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.

Handled incoming calls in a work from home call center environment, aiding customers with iOS devices as well as MAC computers that a Tier 1 Level advisor escalated to assist further for a resolution.

Maintained an ongoing communication with a customer until we reached a resolution satisfactory for the company and customer.

Developed personal rapport with each customer to maintain customer loyalty and establish long-term accounts.