Summary
Overview
Work History
Education
Skills
Timeline
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Dorothy Thorin

Worcester,MA

Summary

Experienced professional with a proven track record of delivering innovative solutions and exceeding customer expectations. Skilled in leading teams and resolving complex issues in dynamic work settings. Demonstrated ability to thrive in both independent and team-oriented environments, maintaining high productivity and efficiency. Strong focus on exceptional customer service and achieving positive outcomes for all stakeholders.

Overview

10
10
years of professional experience

Work History

Video Repair Rep 2

Spectrum
10.2022 - Current
  • Managed high-volume calls and troubleshooting.
  • Processed payments and scheduled appointments efficiently.
  • Consistently met or exceeded performance goals for completed repairs and customer satisfaction ratings.
  • Skillfully mentored other representatives.
  • Effectively assisted supervisor as team captain.
  • Efficiently assembled powerpoint presentations.
  • Provided detailed explanations of repair processes to customers, ensuring confidence in the quality of work performed.

Personal Care Assistant

Stavros Independent Living
10.2016 - Current
  • Assisted with daily living tasks and range of motion exercises.
  • Maintained a clean and safe environment.

Chiropractic Assistant

Highland Chiropractic Family Care
06.2016 - 01.2018
  • Supported patient care and therapeutic exercises.
  • Documented progress and coordinated with insurance/lawyers.
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Input patient data into computer system and checked information for accuracy.

Home Health Aide

Century Homecare
09.2015 - 08.2016
  • Assisted with daily living and personal care.
  • Managed housekeeping and meal preparation.

Telemarketer

Interglobal Communications
04.2010 - 09.2014
  • Welcomed Network Health members and conducted Health Risk Assessments.
  • Managed inbound/outbound.

Chiropractic Assistant

Goldstar Chiropractic Inc.
11.2012 - 03.2013
  • Managed patient documentation and greeted clients.
  • Assisted with administrative tasks.
  • Provided chiropractic therapy.

Education

Home Health Aide Certificate -

Field Stone School
Worcester, MA
01.2015

Certified Nursing Assistant Certificate - undefined

Field Stone School
Worcester, MA
01.2015

Business Office Support Certificate - undefined

Salter College
West Boylston, MA
01.2012

Skills

  • Proficient in Outlook, WebEx, and office procedures
  • Strong attention to detail and multitasking abilities
  • Exceptional communication and customer service skills
  • Reliable with excellent typing/documentation skills
  • Power tool operation
  • Hardware installation
  • Diagnostic skills
  • Equipment Repair

Timeline

Video Repair Rep 2

Spectrum
10.2022 - Current

Personal Care Assistant

Stavros Independent Living
10.2016 - Current

Chiropractic Assistant

Highland Chiropractic Family Care
06.2016 - 01.2018

Home Health Aide

Century Homecare
09.2015 - 08.2016

Chiropractic Assistant

Goldstar Chiropractic Inc.
11.2012 - 03.2013

Telemarketer

Interglobal Communications
04.2010 - 09.2014

Certified Nursing Assistant Certificate - undefined

Field Stone School

Business Office Support Certificate - undefined

Salter College

Home Health Aide Certificate -

Field Stone School

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Dorothy Thorin