Summary
Overview
Work History
Education
Skills
NOBLEONE
References
Timeline
Barista
Noble Jacob

Noble Jacob

Nashville,TN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. My desires and aspirations are to reach goals and each day to challenge myself on a daily basis. I represent my person first before I do anything, and when I represent myself I do it with pride, honesty, and integrity. Every challenge that I am faced with I handle with the same values.

"Change is inevitable. Growth is optional." - John Maxwell

Overview

2024
2024
years of professional experience

Work History

Sales Operations Specialist 2

Comcast
Nashville, TN
06.2017 - 04.2023
  • Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance.
  • Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.

Sales Representative

Comcast
Nashville, TN
02.2015 - 06.2017
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Maintained current knowledge of evolving changes in marketplace.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Quoted prices, credit terms and other bid specifications.
  • Negotiated prices, terms of sales and service agreements.

Collections Representative

Regional Adjustment Bureau Inc.
Memphis, TN
04.2013 - 08.2013
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Counseled debtors on payment options and arranged installment agreements.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Processed payments and contracts on accounts.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Recorded all information regarding financial status of customers.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Shift Supervisor

Starbucks
Memphis, TN
02.2010 - 03.2013
  • Delivered successful training to more than 6 employees during tenure, educating on successful work processes and productivity strategies.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Applied security, safety and loss prevention strategies during shifts.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided on-the-job training to new staff members.

Manager of Sales and Production

Three Gentlemen and a Lady BBQ and More
Houston, TX
  • Developed and maintained a sales and production budget to ensure accurate financial forecasting.
  • Monitored daily operations to identify areas of improvement in product quality and customer service.
  • Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
  • Ensured compliance with all safety regulations at the workplace.
  • Reviewed analytics reports on sales performance metrics on a regular basis.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Education

Bachelor of Science - Psychology

University of Memphis
Memphis, TN
05.2006

Associate of Science - Associates Degree in Psychology And General Study

Shelby State Community College
Memphis, TN
04.1994

Skills

  • Proficient in Adult Learning Principles and Learning Management Systems
  • Excellent communication, presentation, public speaking, and persuasive skills
  • Critical thinker with the ability to act logically
  • Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
  • Proficient in Microsoft Office Suites: (Word, Excel, PowerPoint, and Outlook)
  • Webex; Zoom; TEAMS,
  • Face to Face facilitation; Web-Based Training and E-Learning
  • Coach and develop service representatives upon completion of training
  • Quality Monitoring for development and compliance
  • Conflict Resolution
  • Organize Inventory
  • Goal setting

NOBLEONE

  • Self taught Artist
  • Create Recipes from different Cultures
  • Advocate for those with Special Needs
  • CPR Certified
  • Self Taught Web designer and Logo Creator
  • Self proclaimed Author
  • Advocate for Seniors

References

References available upon request.

Timeline

Sales Operations Specialist 2

Comcast
06.2017 - 04.2023

Sales Representative

Comcast
02.2015 - 06.2017

Collections Representative

Regional Adjustment Bureau Inc.
04.2013 - 08.2013

Shift Supervisor

Starbucks
02.2010 - 03.2013

Manager of Sales and Production

Three Gentlemen and a Lady BBQ and More

Bachelor of Science - Psychology

University of Memphis

Associate of Science - Associates Degree in Psychology And General Study

Shelby State Community College

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