Summary
Overview
Work History
Education
Skills
Timeline
Generic

Constance Duffie

Order Processor
Gregory,MI

Summary

Detail-oriented Order Processor with reputation for quickly and accurately submitting orders to vendors as well as responding to vendors and customer service staff regarding issues.


Excellent multitasker with dedication to increasing company sales and maintaining accuracy. Willing to take on added responsibilities to meet team goals.

Overview

38
38
years of professional experience

Work History

Order Specialist

Top Web Services LLC /Mattress USA, Inc
Brighton, MI
05.2015 - 05.2022
  • Created purchase orders and submitted to vendors via email or EDI transmission for all mattress, linens and furniture orders.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Looked up shipping quotes, registered orders for shipping, created BOL's and labels and worked closely with vendors to minimize problems/delays.
  • Updated company tracking system with latest information.
  • Carried out day-to-day duties accurately and efficiently.

Customer Care Representative

Top Web Services LLC/Mattress USA, Inc.
Brighton, MI
01.2008 - 05.2015
  • Notified customers of tracking and shipping dates.
  • Worked with management on submitting Sealy mattress claims and daily updates.
  • Filed all paperwork/orders for customer service dept.
  • Worked closely with customer service manager on any duties needed.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Logged call information and solutions provided into internal database.

Business Manager

Agricultural Extension Camps, Inc/4-H Camp Ohio
St. Louisville, OH
04.1983 - 05.2007
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
  • Implemented strategies for office operations, correspondence management, schedule coordination and recordkeeping.
  • Managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

General Secretarial - Secretarial Studies And Office Administration

Stautzenberger Business College
Toledo, OH
06.1975

High School Diploma -

Waite High School
Toledo, OH
06.1971

Skills

  • Purchase Requisitions Processing
  • Order Tracking
  • Remote work from home for 2 years
  • Managing Vendors
  • Freight Quotes
  • Shipment Processing
  • Effective Working Relationships
  • Microsoft Word and Excel
  • Special Assignments
  • Complex Problem-Solving

Timeline

Order Specialist

Top Web Services LLC /Mattress USA, Inc
05.2015 - 05.2022

Customer Care Representative

Top Web Services LLC/Mattress USA, Inc.
01.2008 - 05.2015

Business Manager

Agricultural Extension Camps, Inc/4-H Camp Ohio
04.1983 - 05.2007

General Secretarial - Secretarial Studies And Office Administration

Stautzenberger Business College

High School Diploma -

Waite High School

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Constance DuffieOrder Processor