Constance Hanlin
Hendersonville,TN
Summary
Dynamic Service Advisor with a strong work ethic at Caliber Collision, consistently exceeding sales targets through effective service recommendations and exceptional customer service. Skilled in vehicle assessment and adept at multitasking, I foster long-term relationships, ensuring high customer satisfaction and retention through attentive communication and quality inspections.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Advisor position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Service Advisor
Caliber Collision
08.2021 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Adhered to customer call guidelines for service levels, handle time, and productivity.
- Coordinated follow-ups with customers on resolved issues to sustain exceptional customer service standards.
Service Advisor
Rock Williams DJRC
12.2018 - 06.2021
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Fairless High School
Navarre, OH05-1981
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Team player mentality
- Handling customer complaints
- Service recommendations
- Service estimates
- Price quoting
- Service scheduling
- Repairs scheduling
- Documentation and reporting
- Customer retention
- Quality inspection
- Records maintenance
- Repair quality inspections
- Order fulfillment
Timeline
Service Advisor
Caliber Collision
08.2021 - Current
Service Advisor
Rock Williams DJRC
12.2018 - 06.2021
High School Diploma -
Fairless High School
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